You recently ordered an item that was advertised as having a discount from the normal price, but you have found that when you paid, you did not get the discount. Write to the company. In your letter – Explain that you did not get the discount – Tell them where you saw the discount advertised – Tell them what you would like them to do about the situation

Dear Manager, About one week ago, I rented a film entitled ‘Master of the Seas’, a recent release form your store. As it was only a one night rental, I returned the disc the following day. As your store was closed at the time of the morning that I took the film back, I posted it through the ‘video return’ slot you have on the front door. This morning, however, I have received a letter from your office claiming that the title has not been returned, and that I now have fines to pay. Nonetheless, I have been a member of your store for over 6 years, and I am sure your records will verify that I have always returned items on time. Could I ask that you check your inventory once again, and perhaps also check the postal slot where I returned the film, in case it has landed in an obscure position? With thanks, ABC