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You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item. In the letter: give details about the order you made explain what was wrong with the item tell the company what you want them to do about it

Dear Sir or Madam, Last Monday I ordered a cover for my HTC phone from your eCommerce website. I was excited when it arrived but very disappointed to find that the product was not as promised and totally unusable. I am hoping you will replace it. In relation to the specifics of the order, I purchased this leather cover through your website called Electric Gadgets on November 08th using my PayPal account. The order number is 2584205 and I am attaching a copy of my receipt with this letter. The issue with the cover is that it is not a genuine leather product and I am unable to store my phone inside it securely. The picture of the item on your website clearly shows the cover supports the HTC Desire 12+ model and is an original leather product. So I’m sure this is a manufacturing flaw. As a solution, and because I really like the design and look of the cover, I am hoping that you will agree to replace it with a new and genuine one for free. Otherwise, I would like a full refund and I will be contacting PayPal complaints if I do not hear back from you in regards to this within a week. Thank you for giving the matter your attention and I hope to hear your reply soon. Yours faithfully, John Smith
Dear Sir or Madam,

Last Monday I ordered a
You use this word too often, consider replacing it with
cover
for my HTC phone from your
Possible spelling mistake found.
eCommerce
website. I
was excited
when it arrived
This phrase/word is too simple and can be replaced with:
but
This phrase/word is too simple and can be replaced with:
very
disappointed to find that the product was not as promised and
totally
unusable. I am hoping you will replace it.

In relation to the specifics of the order, I
This phrase/word (depending on the context) can be potentially replaced with :
purchased
this leather
You use this word too often, consider replacing it with
cover
through your website called Electric Gadgets on November 08th using my PayPal account. The order number is
Use a comma before ‘and’ if it connects two independent clauses (unless they are closely connected and short).
2584205 and
I am attaching a copy of my receipt with this letter.

The issue with the
You use this word too often, consider replacing it with
cover
is that it is not a genuine leather
Use a comma before ‘and’ if it connects two independent clauses (unless they are closely connected and short).
product and
I am unable to store my phone inside it
securely
. The picture of the item on your website
clearly
This phrase/word (depending on the context) can be potentially replaced with :
shows
the
You use this word too often, consider replacing it with
cover
supports the HTC Desire 12+ model and is an original leather product.
This phrase/word is too simple and can be replaced with:
So
I’m sure this is a manufacturing flaw.

As a solution, and
This phrase/word is too simple and can be replaced with:
because
I
really
like the design and look of the
You use this word too often, consider replacing it with
cover
, I am hoping that you will
This phrase/word (depending on the context) can be potentially replaced with :
agree
to replace it with a new and genuine one for free.
Otherwise
, I would like a full refund and I will be contacting PayPal complaints if I do not hear back from you
Use “in regard to”, “with regard to”, or more simply “regarding”.
in regards to
this within a week.

Thank you for giving the matter your attention and I hope to hear your reply
This phrase/word is too simple and can be replaced with:
soon
.

Yours
faithfully
,

John Smith
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IELTS letter You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item. In the letter: give details about the order you made explain what was wrong with the item tell the company what you want them to do about it

Letter
  American English
8 paragraphs
227 words
6.0
Overall Band Score
Coherence and Cohesion: 7.0
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 6.0
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.0
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 5.0
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
Labels Descriptions
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    Currently is not available
  • Meet the criteria
  • Doesn't meet the criteria
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