You recently bought an item of clothing from a shop. You discovered that it had a fault and returned it to the shop for replacement or refund. However, the assistant told you that this was against the store's policy. Write a letter to the store manager, explaining the problems you have had. Ask for a refund or exchange on the item. You should write at least 150 words. You should spend about 20 minutes on this task. You do NOT need to write your own address.

Dear Sir or Madam, I am a loyal customer of your fashion store in Hanoi, but I am writing to complain about a poor customer service that I have experienced at your shop relating to refund policy. I ordered a dress on your website on 15th February, it was three days ago. Unfortunately, when I received the product, I found it had a hole just under the collar, and it made me so disappointed. As soon as I recognised the fault, I went to your store and asked for replacement or refund. It made me quite shocked and even annoyed when your staff told me that I could not get any refund or exchange. I am writing to demand your answer and especially for a refund. The dress is unwearable, and the service is really bad. Therefore, I hope you could kindly pay your attention and consider this matter seriously. I am looking forward to your response in the new future. Yours faithfully, Hie.