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You received an email from an online shop. They asked you about your negative comments on their products. What products did you buy? When did you order? What made you feel unhappy about the products? What can they do to deal with this issue?

You received an email from an online shop. They asked you about your negative comments on their products. What products did you buy? When did you order? What made you feel unhappy about the products? What can they do to deal with this issue? nEx2l
Dear Sir or Madam, I am writing to complain about your products on Lady Fashion shop. I have been a loyal customer for many years and until this incident never had any complaints. On July 31, I placed the following order: one cardigan, two skirts and three sweaters. On August 15, however, I received two skirts and three sweaters, I did not receive the cardigan. Besides, sweater's material is not as good as I expected. One of the sweaters is teared a hole and I can not fix it. As you can imagine, I felt extremely upset both the material and the lack of products. I would be perfectly satisfied if you would kindly replace the sweater and send me the cardigan that I ordered. I hope to hear from you soon on this matter. Your faithfully,
Dear Sir or Madam,

I am writing to complain about your products on Lady Fashion shop. I have been a loyal customer for
This phrase/word is too simple and can be replaced with:
many
years and until this incident never had any complaints.

On July 31, I placed the following order: one cardigan, two skirts and three
You use this word too often, consider replacing it with
sweaters
. On August 15,
however
, I received two skirts and three
You use this word too often, consider replacing it with
sweaters
, I did not receive the cardigan.
Besides
, sweater's material is not as
This phrase/word (depending on the context) can be potentially replaced with :
good
as I
This phrase/word (depending on the context) can be potentially replaced with :
expected
. One of the
You use this word too often, consider replacing it with
sweaters
is
Consider using a past participle here: "torn".
teared
a hole and I can not
This phrase/word (depending on the context) can be potentially replaced with :
fix
it.

As you can imagine, I felt
extremely
upset both the material and the lack of products. I would be
perfectly
satisfied if you would kindly replace the
You use this word too often, consider replacing it with
sweater
and
This phrase/word (depending on the context) can be potentially replaced with :
send
me the cardigan that I ordered.

I hope to hear from you
This phrase/word is too simple and can be replaced with:
soon
on this matter.

Did you mean "Yours"? (complimentary close)
Your
faithfully
,
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IELTS letter You received an email from an online shop. They asked you about your negative comments on their products. What products did you buy? When did you order? What made you feel unhappy about the products? What can they do to deal with this issue?

Letter
  American English
6 paragraphs
137 words
This writing has been penalized,
text can't be
less than 250 words in Task 2
and less than 150 words in Task 1
5.0
Overall Band Score
Coherence and Cohesion: 6.5
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 6.0
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 7.0
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 5.5
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
Labels Descriptions
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    Currently is not available
  • Meet the criteria
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