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You received an email from an online shop. They asked you about your negative comments on their products. What products did you buy? When did you order? What made you feel unhappy about the products? What can they do to deal with this issue?

You received an email from an online shop. They asked you about your negative comments on their products. What products did you buy? When did you order? What made you feel unhappy about the products? What can they do to deal with this issue? nEx2l

Dear Sir or Madam, I am writing to complain about your products on Lady Fashion shop. I have been a loyal customer for many years and until this incident never had any complaints. On July 31, I placed the following order: one cardigan, two skirts and three sweaters. On August 15, however, I received two skirts and three sweaters, I did not receive the cardigan. Besides, sweater's material is not as good as I expected. One of the sweaters is teared a hole and I can not fix it. As you can imagine, I felt extremely upset both the material and the lack of products. I would be perfectly satisfied if you would kindly replace the sweater and send me the cardigan that I ordered. I hope to hear from you soon on this matter. Your faithfully,

Dear Sir or Madam,

I am writing to complain about your products on Lady Fashion shop. I have been a loyal customer for This phrase/word is too simple and can be replaced with:a plethora ofa number ofnumerous
many
 years and until this incident never had any complaints.

On July 31, I placed the following order: one cardigan, two skirts and three You use this word too often, consider replacing it withsweatshirt
sweaters
. On August 15, however
, I received two skirts and three You use this word too often, consider replacing it withsweatshirt
sweaters
, I did not receive the cardigan. Besides
, sweater's material is not as This phrase/word (depending on the context) can be potentially replaced with :beneficialproduct
good
 as I This phrase/word (depending on the context) can be potentially replaced with :anticipated
expected
. One of the You use this word too often, consider replacing it withsweatshirt
sweaters
 is Consider using a past participle here: "torn".torn
teared
 a hole and I can not This phrase/word (depending on the context) can be potentially replaced with :rectify
fix
 it.

As you can imagine, I felt extremely
 upset both the material and the lack of products. I would be perfectly
 satisfied if you would kindly replace the You use this word too often, consider replacing it withsweatshirt
sweater
 and This phrase/word (depending on the context) can be potentially replaced with :transmit
send
 me the cardigan that I ordered.

I hope to hear from you This phrase/word is too simple and can be replaced with:in the near future
soon
 on this matter.

Did you mean "Yours"? (complimentary close)Yours
Your
faithfully
, 