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You ordered a book online for exam preparation. It has been some time since you ordered it and you still have not received your book. Write a letter to the e-commerce company about this. ■ describe your purchase order of the book ■ explain the importance of the book ■ say what you want the company to do for you.

You ordered a book online for exam preparation. It has been some time since you ordered it and you still have not received your book. Write a letter to the e-commerce company about this. ■ describe your purchase order of the book ■ explain the importance of the book ■ say what you want the company to do for you. DJlj

Dear Sir, I am writing this letter to complain about my order of a book from your company on 1st April which has not arrived. My order number is AZ435636 and it was for a book entitled “General Studies Manual” by Manohar Sharma. It was the one which came with a CD and was priced at £15. 99. The delivery was guaranteed to be only two days but so far I have waited nearly 2 weeks without receiving anything. This book is essential to my studies in preparing for my IAS exam, which is only 1 week away. It is the only book that explains some key aspects of the exam and without it I will struggle to get the grades I need for my future goals. If your company is unable to deliver the book within the next two days, I would like a full refund including the delivery costs. I hope to hear from you on receipt of this letter as this situation must be urgently resolved. Yours faithfully, Sam Smith

Dear Sir,

I am writing this letter to complain about my order of a You use this word too often, consider replacing it withessayalbumnovelpublicationdictionarypamphlet
book
 from your This phrase/word (depending on the context) can be potentially replaced with :enterprisecorporation
company
 on 1st April which has not arrived.

My order number is AZ435636 and it was for a You use this word too often, consider replacing it withessayalbumnovelpublicationdictionarypamphlet
book
 entitled “General Studies Manual” by Possible spelling mistake found.ManorMannheim
Manohar
 Sharma. It was the one which came with a CD and was priced
 at £15. 99. The delivery was guaranteed
 to be This phrase/word (depending on the context) can be potentially replaced with :exclusively
only
 two days This phrase/word is too simple and can be replaced with:on the contrary
but
This phrase/word is too simple and can be replaced with:consequently
so
 far I have waited nearly
 2 weeks without receiving anything.

This You use this word too often, consider replacing it withessayalbumnovelpublicationdictionarypamphlet
book
 is essential to my studies in preparing for my IAS exam, which is This phrase/word (depending on the context) can be potentially replaced with :exclusively
only
 1 week away. It is the This phrase/word (depending on the context) can be potentially replaced with :exclusively
only
You use this word too often, consider replacing it withessayalbumnovelpublicationdictionarypamphlet
book
 that This phrase/word (depending on the context) can be potentially replaced with :interprets
explains
This phrase/word is too simple and can be replaced with:a number of
some
 key aspects of the exam and without Consider adding a comma here.it,
it
 I will struggle to This phrase/word (depending on the context) can be potentially replaced with :acquire
get
 the grades I need for my future goals.

If your This phrase/word (depending on the context) can be potentially replaced with :enterprisecorporation
company
 is unable to deliver the You use this word too often, consider replacing it withessayalbumnovelpublicationdictionarypamphlet
book
 within the next
 two days, I would like a full refund including the delivery costs.

I hope to hear from you on receipt of this letter as this situation This phrase/word (depending on the context) can be potentially replaced with :require
must
 be urgently
 resolved.

Yours faithfully
, Sam Smith