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You ordered a book online for exam preparation. It has been some time since you ordered it and you still have not received your book. Write a letter to the e-commerce company about this. ■ describe your purchase order of the book ■ explain the importance of the book ■ say what you want the company to do for you.

You ordered a book online for exam preparation. It has been some time since you ordered it and you still have not received your book. Write a letter to the e-commerce company about this. ■ describe your purchase order of the book ■ explain the importance of the book ■ say what you want the company to do for you. DJlj
Dear Sir, I am writing this letter to complain about my order of a book from your company on 1st April which has not arrived. My order number is AZ435636 and it was for a book entitled “General Studies Manual” by Manohar Sharma. It was the one which came with a CD and was priced at £15. 99. The delivery was guaranteed to be only two days but so far I have waited nearly 2 weeks without receiving anything. This book is essential to my studies in preparing for my IAS exam, which is only 1 week away. It is the only book that explains some key aspects of the exam and without it I will struggle to get the grades I need for my future goals. If your company is unable to deliver the book within the next two days, I would like a full refund including the delivery costs. I hope to hear from you on receipt of this letter as this situation must be urgently resolved. Yours faithfully, Sam Smith
Dear Sir,

I am writing this letter to complain about my order of a
You use this word too often, consider replacing it with
book
from your
This phrase/word (depending on the context) can be potentially replaced with :
company
on 1st April which has not arrived.

My order number is AZ435636 and it was for a
You use this word too often, consider replacing it with
book
entitled “General Studies Manual” by
Possible spelling mistake found.
Manohar
Sharma. It was the one which came with a CD and
was priced
at £15. 99. The delivery
was guaranteed
to be
This phrase/word (depending on the context) can be potentially replaced with :
only
two days
This phrase/word is too simple and can be replaced with:
but
This phrase/word is too simple and can be replaced with:
so
far I have waited
nearly
2 weeks without receiving anything.

This
You use this word too often, consider replacing it with
book
is essential to my studies in preparing for my IAS exam, which is
This phrase/word (depending on the context) can be potentially replaced with :
only
1 week away. It is the
This phrase/word (depending on the context) can be potentially replaced with :
only
You use this word too often, consider replacing it with
book
that
This phrase/word (depending on the context) can be potentially replaced with :
explains
This phrase/word is too simple and can be replaced with:
some
key aspects of the exam and without
Consider adding a comma here.
it
I will struggle to
This phrase/word (depending on the context) can be potentially replaced with :
get
the grades I need for my future goals.

If your
This phrase/word (depending on the context) can be potentially replaced with :
company
is unable to deliver the
You use this word too often, consider replacing it with
book
within the
next
two days, I would like a full refund including the delivery costs.

I hope to hear from you on receipt of this letter as this situation
This phrase/word (depending on the context) can be potentially replaced with :
must
be
urgently
resolved.

Yours
faithfully
, Sam Smith

IELTS letter You ordered a book online for exam preparation. It has been some time since you ordered it and you still have not received your book. Write a letter to the e-commerce company about this. ■ describe your purchase order of the book ■ explain the importance of the book ■ say what you want the company to do for you.

Letter
  American English
7 paragraphs
172 words
6.0
Overall Band Score
Coherence and Cohesion: 6.5
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 6.0
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.5
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 5.5
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
Labels Descriptions
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    Currently is not available
  • Meet the criteria
  • Doesn't meet the criteria
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  • You ordered a book online for exam preparation. It has been some time since you ordered it and you still have not received your book. Write a letter to the e-commerce company about this. ■ describe your purchase order of the book ■ explain the importance of the book ■ say what you want the company to do for you.