Dear Sir or Madam,
I am writing to express my disappointment about the security breaches at your airline which hindered my flight to the United Kingdom.
On Sunday 22nd June, 5: 30 pm, I was meant to be placed on Airline LB9882, a flight to London. My ticket number is Ty223. But to my surprise, and to some other passengers as well, we got to know that the airline’s database has been compromised and no passenger booked for that hour could proceed with their flights.
This was a really devastating experience for me because I was not able to book another flight with another airline at that moment which left me with no choice than to cancel the trip. The trip was meant to be my first visit to the United Kingdom for a conference held by Microsoft of which I would have had the opportunity to meet other professionals in my field for a better opportunity in my carrier.
This is quite unfortunate and I would advise that the Airline provides a solid cybersecurity training for the IT team and ensure that Cybersecurity experts are invited to evaluate the level of your security hardening. Also, since I was not able to make my trip, I would use the moment to request a full refund of my ticket deposit.
Kindly reach me on 299929832. Looking forward to hearing from you.
Yours faithfully,
Dear Sir or Madam,
I am writing to express my disappointment about the security breaches at your airline which hindered my flight to the United Kingdom.
On Sunday 22nd June, 5: 30 pm, I
was meant
to
be placed
on Airline LB9882, a flight to London. My ticket number is Ty223.
But
to my surprise, and to
some
other passengers
as well
, we
got
to know that the airline’s database has
been compromised
and no passenger booked for that hour could proceed with their flights.
This was a
really
devastating experience for me
because
I was not able to book another flight with another airline at that moment which
left
me with no choice than to cancel the trip. The trip
was meant
to be my
first
visit to the United Kingdom for a conference held by Microsoft of which I would have had the opportunity to
meet
other professionals in my field for a better opportunity in my carrier.
This is quite unfortunate and I would advise that the Airline provides a solid cybersecurity training for the IT team and ensure that Cybersecurity experts
are invited
to evaluate the level of your security hardening.
Also
, since I was not able to
make
my trip, I would
use
the moment to request a full refund of my ticket deposit.
Kindly reach me on 299929832. Looking forward to hearing from you.
Yours
faithfully
,
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