Dear Sir or Madam,
I am writing to you to let you know that I had a very unpleasant flight while travelling through your airline, more precisely, the morning flight of Monday 26 March 2019 destination India. While the comfort on the plane was excellent, the services on-board were very unprofessional. I hope you will consider my complaint favourably.
Let me explain the situation. The trouble started when food started to be served. Prior to that, everything was great; I had a cosy window seat and was being served refreshments whenever I requested. Upon receiving my lunch, however, I was horrified to find that I was served prawns. While booking my tickets with your company staff, I clearly mentioned that I am allergic to seafood and made a specific demand for a vegetarian meal. As such, the cabin crew did not have any additional meal to allocate to me and therefore I had to travel an 8 hour flight without consuming anything.
Would you kindly offer me a compensation? I would much prefer a partial refund of the fare price or an upgrade the next time I travel by your airline. Furthermore, I would like your company to take strict actions against your officer for the mistake which could have cost me serious health issues.
Thank you for your consideration.
Yours faithfully,
Alex
Dear Sir or Madam,
I am writing to you to
let
you know that I had a
very
unpleasant flight while travelling through your airline, more
precisely
, the morning flight of
Monday 26 March 2019
destination India. While the comfort on the
plane
was excellent, the services on-board were
very
unprofessional. I hope you will consider my complaint
favourably
.
Let
me
explain
the situation. The trouble
started
when food
started
to
be served
. Prior to that, everything was great; I had a
cosy
window seat and was
being served
refreshments whenever I requested. Upon receiving my lunch,
however
, I
was horrified
to find that I
was served
prawns. While booking my tickets with your
company
staff, I
clearly
mentioned that I am allergic to seafood and made a specific demand for a vegetarian meal. As such, the cabin crew did not have any additional meal to allocate to me and
therefore
I had to travel an
8 hour
flight without consuming anything.
Would you kindly offer me a compensation? I would much prefer a partial refund of the fare price or an upgrade the
next
time I travel by your airline.
Furthermore
, I would like your
company
to take strict actions against your officer for the mistake which could have cost me serious health issues.
Thank you for your consideration.
Yours
faithfully
,
Alex