You have taken a cruise on a holiday and have been disappointed with the experience. v.2
You have taken a cruise on a holiday and have been disappointed with the experience. v. 2
Dear Sir or Madam,
I have recently taken a cruise provided by your company on a holiday in Belarus. But the experience was below standard. I am writing to bring your attention to this unsatisfactory experience that I had with the Rose Cruises on March 17, 2020.
Regrettably, the boat was battered and small - contrary to what was advertised. It departed at least 40 minutes later than the scheduled time. Moreover, it was cold inside but when all the passengers boarded, the windows became drizzled due to poor ventilation, which made it impossible to enjoy the views.
Furthermore, even though we were promised a private table, we could not find one and no one came forward to explain it! The place was so crowded that we had a hard time moving from one place to another. Enough service persons were not present and we had to wait around 30 minutes to get our breakfast which was served cold. This was a stressful experience for both me and my wife.
I do not feel that is unreasonable to expect a full refund of the money paid to you following the misrepresentation of what Rose Cruises were offering. We expect, therefore, a refund of the full €300.
Yours faithfully,
Tom Behan
Dear Sir or Madam,
I have recently taken a cruise provided by your
company
on a holiday in Belarus.
But
the experience was below standard. I am writing to bring your attention to this unsatisfactory experience that I had with the Rose Cruises on March 17, 2020.
Regrettably
, the boat
was battered
and
small
-
contrary to what
was advertised
. It departed at least 40 minutes later than the scheduled time.
Moreover
, it was
cold
inside
but
when all the passengers boarded, the windows became drizzled due to poor ventilation, which made it impossible to enjoy the views.
Furthermore
,
even though
we
were promised
a private table, we could not find one and no one came forward to
explain
it! The place was
so
crowded that we had a
hard
time moving from one place to another.
Enough
service persons were not
present and
we had to wait around 30 minutes to
get
our breakfast which
was served
cold
. This was a stressful experience for both me and my wife.
I do not feel
that is
unreasonable to
expect
a full refund of the money paid to you following the misrepresentation of what Rose Cruises were offering. We
expect
,
therefore
, a refund of the full €300.
Yours
faithfully
,
Tom Behan
6Linking words, meeting the goal of 7 or more
0Repeated words, meeting the goal of 3 or fewer
2Mistakes