Dear Manager,
I am writing this letter to update you regarding an incident recently at your airport. I was flying from Bangalore to Ahmedabad on 30/03/2021 with Indigo Airlines and my Passenger Number Request is BE12345. While checking in at Bangalore Airport, I missed collecting my Driving License back from the staff, who helped me in check-in process and collected my luggage.
When I went for boarding the Flight, the staff on gate asked me to present my proof and that is the moment I suspected my License was missing. I started panicking and looking everywhere for my document. Seeing me losing my calm, the employee named Mr. Suresh, who was on duty at the Gate asked me to stay calm and inquired when was the last time I saw it. At that moment, I realised I must have left my license on check-in counters itself. When I learnt that, by protocols I cannot go back to check-in counters once the security check-in is completed, my worries had no bound. He then assured to help me out and went back to the check-in counter in no time and got me my critical proof back. If I would not have received the document on time, I would have missed my flight.
Since I didn’t have much time to thank him enough, I am writing this letter to appreciate the help of your employee. Also, it would be great if you can appreciate him in front of the staff.
Yours Sincerely,
Bhumi Dave
Dear Manager,
I am writing this letter to update you regarding an incident recently at your airport. I was flying from Bangalore to Ahmedabad on 30/03/2021 with Indigo Airlines and my Passenger Number Request is BE12345. While checking in at Bangalore Airport, I missed collecting my Driving License
back
from the staff, who
helped
me in
check
-in process and collected my luggage.
When I went for boarding the Flight, the staff on gate asked me to present my proof and
that is
the moment I suspected my License was missing. I
started
panicking and looking everywhere for my document. Seeing me losing my calm, the employee named Mr. Suresh, who was on duty at the Gate asked me to stay calm and inquired when was the last
time
I
saw
it. At that moment, I
realised
I
must
have
left
my license on
check
-in counters itself. When I
learnt
that, by protocols I cannot go
back
to
check
-in counters once the security
check
-in
is completed
, my worries had no bound. He then assured to
help
me out and went
back
to the
check
-in counter in no
time
and
got
me my critical proof
back
. If I
would not have
received the document on
time
, I would have missed my flight.
Since I didn’t have much
time
to thank him
enough
, I am writing this letter to appreciate the
help
of your employee.
Also
, it would be great if you can appreciate him in front of the staff.
Yours
Sincerely
,
Bhumi
Dave