You have recently bought a piece of equipment for your kitchen but it did not work. You phoned the shop but no action was taken. v.3

Dear Sir or Madam, I am writing to express my utter disappointment regarding the food factory device that I purchased from your shop a few days ago. I was very excited to purchase this kitchen appliance but disappointed to find that it was poorly made and has a manufacturing flaw. I visited your shop on 4th November and purchased a brand new Philips food factory that comes with two years warranty. However, to my sheer astonishment, when I unwrapped the box and tried to run the device, it did not work. I thoroughly checked all the connections as the problem could have been on my end but this was not the case. Immediately, I called the shop and complained about the faulty product. I also provided all the details the person on the other side of the phone requested. He assured me that a company representative will be visiting me in a couple of days and replace the product. But this has never proved to be true. The order number is 8541203 and I am attaching a copy of my receipt. I urge you to immediately address the issue and replace the faulty product with a new and fresh one. Yours faithfully, Mubashir Noorani