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You have purchased a product on a website and received a different product. Write a letter to the company. In your letter – Describe the product you ordered – Explain why you aren’t satisfied with the product you received – Let them know what actions you expect them to take

You have purchased a product on a website and received a different product. Write a letter to the company. In your letter – Describe the product you ordered – Explain why you aren’t satisfied with the product you received – Let them know what actions you expect them to take NynmW
Dear Sir/Madam, I am writing this letter about laptop case I ordered on your website three weeks ago, order #237891. I have just received a parcel from your company and unfortunately, you sent me the wrong product. I ordered a black leather laptop bag suitable for 15 inch devices. It has a magnetic closure and 2 large compartments, as well as a zipped compartment on the back for papers. It also has a front pocket for pens and memory sticks. Let me explain my situation. The bag I received from your company has none of the features I require. It is much smaller than the size I ordered, suits only 13 inch devices, is made of fabric instead of leather and has no shoulder strap. This bag is of no use to me as my laptop cannot fit in it, and its fabric isn’t waterproof which means insufficient protection from the elements. I travel a lot for work and water damage to my laptop is a risk I am not prepared to accept. To resolve this issue I would like to receive a free return authorisation from your company for the bag you sent me in error, and I would also like to request that you send the correct bag I ordered as soon as possible, as I need it for work. If the bag I originally ordered is unavailable, I would like to receive a full refund to my credit card. I expect to receive a confirmation letter from you within 2 business days. Thank you for your consideration. Kind regards, Geoff Johnson.
Dear Sir/Madam,

I am writing this letter about
You use this word too often, consider replacing it with
laptop
case I
You use this word too often, consider replacing it with
ordered
on your website three weeks ago, order #237891. I have
This phrase/word is too simple and can be replaced with:
just
received a parcel from your
This phrase/word (depending on the context) can be potentially replaced with :
company
and unfortunately, you
This phrase/word (depending on the context) can be potentially replaced with :
sent
me the
This phrase/word is too simple and can be replaced with:
wrong
product.
Three successive sentences begin with the same word. Consider rewording the sentence or use a thesaurus to find a synonym.
I
You use this word too often, consider replacing it with
ordered
a black leather
You use this word too often, consider replacing it with
laptop
You use this word too often, consider replacing it with
bag
suitable for
Writing for an international audience? Consider adding the metric equivalent.
15 inch
devices. It has a magnetic closure and 2 large compartments,
as well
as a zipped compartment on the back for papers. It
also
has a front pocket for pens and memory sticks.

This phrase/word (depending on the context) can be potentially replaced with :
Let
me
This phrase/word (depending on the context) can be potentially replaced with :
explain
my situation. The
You use this word too often, consider replacing it with
bag
I received from your
This phrase/word (depending on the context) can be potentially replaced with :
company
has none of the features I require. It is much smaller than the size I
You use this word too often, consider replacing it with
ordered
, suits
This phrase/word (depending on the context) can be potentially replaced with :
only
Writing for an international audience? Consider adding the metric equivalent.
13 inch
devices,
is made
of fabric
instead
of leather and has no shoulder strap. This
You use this word too often, consider replacing it with
bag
is of no
This phrase/word (depending on the context) can be potentially replaced with :
use
to me as my
You use this word too often, consider replacing it with
laptop
cannot fit in it, and its fabric isn’t waterproof which means insufficient protection from the elements. I travel a lot for work and water damage to my
You use this word too often, consider replacing it with
laptop
is a
This phrase/word (depending on the context) can be potentially replaced with :
risk
I am not prepared to accept.

To resolve this issue I would like to receive a free return
Possible spelling mistake. 'authorisation' is British English.
authorisation
from your
This phrase/word (depending on the context) can be potentially replaced with :
company
for the
You use this word too often, consider replacing it with
bag
you
This phrase/word (depending on the context) can be potentially replaced with :
sent
me in error, and I would
also
like to request that you
This phrase/word (depending on the context) can be potentially replaced with :
send
the correct
You use this word too often, consider replacing it with
bag
I
You use this word too often, consider replacing it with
ordered
as
This phrase/word is too simple and can be replaced with:
soon
as possible, as I need it for work. If the
You use this word too often, consider replacing it with
bag
I
originally
You use this word too often, consider replacing it with
ordered
is unavailable, I would like to receive a full refund to my credit card. I
This phrase/word (depending on the context) can be potentially replaced with :
expect
to receive a confirmation letter from you within 2 business days.

Thank you for your consideration.

Kind regards,

Geoff Johnson.
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IELTS letter You have purchased a product on a website and received a different product. Write a letter to the company. In your letter – Describe the product you ordered – Explain why you aren’t satisfied with the product you received – Let them know what actions you expect them to take

Letter
  American English
7 paragraphs
264 words
6.0
Overall Band Score
Coherence and Cohesion: 6.5
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 5.5
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.5
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 5.0
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
Labels Descriptions
  • ?
    Currently is not available
  • Meet the criteria
  • Doesn't meet the criteria
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