You have bought a new jewelry from a shop. But it is not inferior. Write a letter of complaint to the manager of the shop where you bought.

Dear Sir/Madam. I am writing to complain about a scratchy jewelry. I purchased it from your company ten days ago. When you were selling it, you said that it was very tolerant. Firstly, it was seemed like that what you imparted. On the contrary it was not made as your employees told. A number of days ago, I had to fly to London. At this point I wore my new trimming what I merchandised from your shop. When I became at New York airport, I lost it and it was found. Later, this event recapitulated again. After that I advertised everyone and it was brought by someone. While the stuff was marketing by your workers, I was said that it was rather broad-minded. However, it was not what you told me. Furthermore, it was enounced that the item was whopping healthily and quite hard-bitten. And also you quothed if the goods isn't well, we will change it to other object or turn back your money. Therefore, I contacted at your company on Monday last week. Though, your employees said that nothing could be done about my problem. I would sent the jewelry back to your shop after having been assured by one of the assistants that I would sent a refund. However, I still have not received one. As a regular customer of yours I feel disappointed with the way hope that steps will be taken to rectify the situation. I trust this matter will receive your immediate affection. Your faithfully. Sarah.