You have been using the local bus service for about 6 months. The service seems to be getting worse and worse. Write a letter of complaint to the bus company. In your letter • tell them about the buses not running on time • tell them about the level of cleanliness, and the attitude of the drivers • ask them to take some action

Dear Sir/Madam, I am writing to express my displeasure on the transportation, provided by your organization, which I have been using for the past half year to commute to my workplace. Let me describe to you the situation in detail. When I started using your bus service, at first, I was quite pleased with the gesture I received. However, for the past one month, the things have gone from bad to worse because the buses are always late from their defined schedule. As a result, I mostly get late to reach my office before the permissible time. Furthermore, the maintenance of the same also declined, as it seems like no cleaning of it has been carried out, from inside and outside, for days. Similarly, the seats are dislocated from their positions and got damaged from various points. Moreover, the behaviour of the drivers is not suitable to drive a bus due to the fact that they start racing with other vehicles on the road and do not halt at the bus-stops. I hope you will look into these matters seriously and perform a root cause analysis on these acts. Consequently, you will take all the possible actions against those who found guilty. On the contrary, the company will make all the efforts to improve their service. I look forward to your prompt response. Yours faithfully, Jay