You did a bus tour with other people, however you are not satisficed with bus services. Write a letter to bus company about your journey.

To, The Bus Department Respected Sir/ Ma’am I am writing this letter regarding the issues that I faced during my five days bus journey that was organized by your company. Dating from 23-04-21 to 29-04-21. Firstly I would like to mention that in spite of pre-booking my seat and getting a confirmation for the same, I discovered someone sitting there. On mentioning this to the bus conductor, he allotted me a different seat which was at the back of the bus. Me being claustrophobic, sitting at the back seat of the bus would have triggered that fear. I explained my situation to him to which he requested me to adjust for sometime. Somehow I managed for three hours and after that I compelled him to give me my designated seat. Not only this but the timings were also haphazard. We never reached our destination on time. Apart from the above mentioned issues the bus driver was driving rashly. He never adhered to the speed limit and usually took sharp turns making me and the other fellow passengers frightened. I would also like to inform you that the bus never stopped for any restroom breaks and as mentioned on your site below the amenities section no water bottles were provided to us on our journey. Sir/Ma’am these issues are something which should be looked upon. Thye bus driver and the bus conductor should be replaced and changed immediately for better services. As a suggestion you should also install a camera in your bus so that it is under surveillance all the time. Your team should also take feedback from all the passengers after their bus tour. This would help you in improving and competing with other organizations that conduct similar tours. I hope you would look through these problems that I faced and would improve for your future endeavours. Yours Faithfully Vasundhra