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You bought a telephone in the store and it is not working properly. You have the guarantee of the product and decided to write a letter of complaint to the store in which you will:

You bought a telephone in the store and it is not working properly. You have the guarantee of the product and decided to write a letter of complaint to the store in which you will: eEn2K

Dear Sir or Madam, I am writing to notify you that I have recently purchased a brand-new mobile phone from your store and it stopped working after two weeks. I want you to replace this mobile phone with a new one as per the warranty clauses. In relation to the specifics of the order, I purchased a new iPhone 8 Plus mobile phone from your authorised shop in Park Lane on 25th September. The order number is 25789652 and I am attaching a copy of my receipt. The phone worked as expected during the first two weeks and then suddenly malfunctioned. Firstly the camera stopped working and later the touchscreen became irresponsive. The phone is now unusable. I am very surprised to discover such issues in an expensive model. As a solution, and because I really like the functionality and features of this phone, I am hoping that you will agree to replace it with a new one immediately. Otherwise, I would like a full refund and I would be forced to complain to the Consumer Protection Authority if I do not hear back from you in regards to this within a week. I look forward to your response and kind cooperation. Yours faithfully, Sabina Miller

Dear Sir or Madam,

I am writing to notify you that I have recently This phrase/word (depending on the context) can be potentially replaced with :acquired
purchased
 a brand-new mobile You use this word too often, consider replacing it withdialcontactcall up
phone
 from your store and it This phrase/word (depending on the context) can be potentially replaced with :terminateceaseddiscontinued
stopped
 working after two weeks. I want you to replace this mobile You use this word too often, consider replacing it withdialcontactcall up
phone
 with a new one as per the warranty clauses. In relation to the specifics of the order, I This phrase/word (depending on the context) can be potentially replaced with :acquired
purchased
 a new iPhone 8 Plus mobile You use this word too often, consider replacing it withdialcontactcall up
phone
 from your Possible spelling mistake. 'authorised' is British English.authorized
authorised
 shop in Park Lane on 25th September. The order number is Use a comma before 'and' if it connects two independent clauses (unless they are closely connected and short).25789652, and
25789652 and
 I am attaching a copy of my receipt.

The You use this word too often, consider replacing it withdialcontactcall up
phone
 worked as This phrase/word (depending on the context) can be potentially replaced with :anticipated
expected
 during the first
 two weeks and then suddenly
 malfunctioned. Firstly
 the camera This phrase/word (depending on the context) can be potentially replaced with :terminateceaseddiscontinued
stopped
 working and later the touchscreen became Possible spelling mistake found.irresponsibleresponsiveunresponsive
irresponsive
. The You use this word too often, consider replacing it withdialcontactcall up
phone
 is This phrase/word (depending on the context) can be potentially replaced with :nowadays
now
 unusable. I am This phrase/word is too simple and can be replaced with:extremelyimmenselysupremelysuperb
very
 surprised to discover such issues in an expensive model.

As a solution, and This phrase/word is too simple and can be replaced with:due to the factin light of the fact thatowing to the fact that
because
 I really
 like the functionality and features of this You use this word too often, consider replacing it withdialcontactcall up
phone
, I am hoping that you will This phrase/word (depending on the context) can be potentially replaced with :acquiesce
agree
 to replace it with a new one immediately. Otherwise
, I would like a full refund and I would be forced
 to complain to the Consumer Protection Authority if I do not hear back from you Use "in regard to", "with regard to", or more simply "regarding".in regard towith regard toregarding
in regards to
 this within a week.

I look forward to your response and kind cooperation.

Yours faithfully
,

Sabina Miller