You bought a product from the shop, but you found it didn' work properly. Write a letter to the shop manager.

Dear Sir, I recently purchased a microwave oven from your store located near to my home. I have enclosed of my receipt for your reference. Unfortunately, the item didn't function at all. I read through all the details within the accompanying instuction manual as well as worked through the various trouble shooting methods but it seems that the oven is simply is a faulty product. I have been a loyal customer of your store for more than five years, snd have always been perfectly satisified and happy with my purchase. This is the first time that something like this has happened with one of your products. I hope that you may be able to srnd me a replacement product or direct me to a store where I may return faulty item for a new one within the next to days. I expect that your this attention will keep our further relationship. Thank you in advance. Yours faithfully.