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You are bought a new mobile phone and after some days it has stopped working. Write a letter to the owner of the store .Explain the situation , what is the problem, ask for refund

You are bought a new mobile phone and after some days it has stopped working. Write a letter to the owner of the store. Explain the situation, what is the problem, ask for refund 9r2Ej

Dear sir, I am writing this letter to complain about the inconvenience caused to me due to your negligence. Two week ago, I purchased a brand new Samsung Galaxy S10 model mobile phone in black colour from your reputed store and the reference number for this is the BH432. Last Monday, I was preparing my assignment on this phone and suddenly it stopped working with some fluctuation on the screen, therefore you can imagine my disappoint as after a few days of buying, there is a majot flawed in the phone. A week ago, despite my communication with one of your managers, no action has be taken from your side. Moreover, having hone through your company policy, I am entitled to full compensation for the cost of this phone, either you can replace it with new one or repair it as soon as possible. I hope you will take my matter into your consideration. Yours sincerely, Sarah

Dear sir, I am writing this letter to complain about the inconvenience caused to me due to your negligence.

Two Possible agreement error. The noun 'week' seems to be countable, so consider using: "weeks".weeks
week
 ago, I This phrase/word (depending on the context) can be potentially replaced with :acquired
purchased
 a brand new Samsung Galaxy S10 model mobile phone in black Possible spelling mistake. 'colour' is British English.color
colour
 from your reputed store and the reference number for this is the BH432. Last Monday, I was preparing my assignment on this phone and suddenly
 it This phrase/word (depending on the context) can be potentially replaced with :terminateceaseddiscontinued
stopped
 working with This phrase/word is too simple and can be replaced with:a number of
some
 fluctuation on the screen, therefore
 you can imagine my disappoint as after a few days of buying, there is a Possible spelling mistake found.majorMajorma jot
majot
 flawed in the phone.

A week ago, despite my communication with one of your managers, no action has be taken
 from your side. Moreover
, having hone through your This phrase/word (depending on the context) can be potentially replaced with :enterprisecorporation
company
 policy, I am entitled
 to full compensation for the cost of this phone, either you can replace it with new one or repair it as This phrase/word is too simple and can be replaced with:in the near future
soon
 as possible.

I hope you will take my matter into your consideration. Yours sincerely
, Please add a punctuation mark at the end of paragraphSarah.Sarah!Sarah?Sarah:Sarah,Sarah;
Sarah