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Write a letter to the company that sold you the item. In the letter: give details about the order you made explain what was wrong with the item tell the company what you want them to do about it Write at least 150 words.

Dear Sir or Madam, Last Monday, I ordered a cover for my HTC phone from your eCommerce website. I was excited when it arrived but very disappointed to find that the product was not as promised and unusable. I am hoping you will replace it. I purchased this leather cover through your website called Electric Gadgets on November 08th using my PayPal account. The order number is 2584205, and I am attaching a copy of my receipt with this letter. The issue is that the cover is not a genuine leather product, and I cannot store my phone inside it securely. The picture of the item on your website clearly shows the cover supports the HTC Desire 12+ model and is an original leather product. So I’m sure this is a manufacturing flaw. As a solution, and because I like the design and look of the cover, I am hoping that you will agree to replace it with a new and genuine one for free. Otherwise, I would like a full refund, and I will be contacting PayPal complaints if I do not hear back from you within a week. Thank you for giving the matter your attention, and I hope to hear your reply soon. Yours faithfully, John Smith

Dear Sir or Madam,

Last Monday, I ordered a You use this word too often, consider replacing it withlidcanvassheetmaskscreencap
cover
 for my HTC phone from your Possible spelling mistake found.e-commercecommerce
eCommerce
 website. I was excited
 when it arrived This phrase/word is too simple and can be replaced with:on the contrary
but
This phrase/word is too simple and can be replaced with:extremelyimmenselysupremelysuperb
very
 disappointed to find that the product was not as promised and unusable. I am hoping you will replace it.

Three successive sentences begin with the same word. Consider rewording the sentence or use a thesaurus to find a synonym.Furthermore, ILikewise, INot only that, but I
I
This phrase/word (depending on the context) can be potentially replaced with :acquired
purchased
 this leather You use this word too often, consider replacing it withlidcanvassheetmaskscreencap
cover
 through your website called Electric Gadgets on November 08th using my PayPal account. The order number is 2584205, and I am attaching a copy of my receipt with this letter.

The issue is that the You use this word too often, consider replacing it withlidcanvassheetmaskscreencap
cover
 is not a genuine leather product, and I cannot store my phone inside it securely
. The picture of the item on your website clearly
This phrase/word (depending on the context) can be potentially replaced with :demonstratesportraysindicatesdisplays
shows
 the You use this word too often, consider replacing it withlidcanvassheetmaskscreencap
cover
 supports the HTC Desire 12+ model and is an original leather product. This phrase/word is too simple and can be replaced with:consequently
So
 I’m sure this is a manufacturing flaw.

As a solution, and This phrase/word is too simple and can be replaced with:due to the factin light of the fact thatowing to the fact that
because
 I like the design and look of the You use this word too often, consider replacing it withlidcanvassheetmaskscreencap
cover
, I am hoping that you will This phrase/word (depending on the context) can be potentially replaced with :acquiesce
agree
 to replace it with a new and genuine one for free. Otherwise
, I would like a full refund, and I will be contacting PayPal complaints if I do not hear back from you within a week.

Thank you for giving the matter your attention, and I hope to hear your reply This phrase/word is too simple and can be replaced with:in the near future
soon
.

Yours faithfully
,

John Smith