write a letter to boss on issue
Hi Vasu
I want to escalate one issue with the Monsoon team regarding BEATS CMS UAT - OEL UPGRADE. DevOps team commenced the BEATS CMS UAT - OEL UPGRADE on Jan 13th, initially we started with the author(3 VMS), but we got an error in monsoon dashboard, and it automatically created CST’s. While the Monsoon team was debugging the issue, they accidentally deleted the VM’s, and they send out an email that VMS got deleted but, we tried to re-create VM’S in the same zone. However, we are getting the same error in monsoon dashboard and we again reached to monsoon team and they replied that, there is no capacity in the zone-2 Reno. Finally, we got hold of the Monsoon team on last Thursday, and they agreed upon solving the issue on Friday morning, again we are getting the error in monsoon dashboard and, it has been two weeks now, UAT is not available.
App team will escalate the issue sooner, if the issue is not fixed by Monday.
Can you please help to talk with APS CLOUD SUPPORT manager(jgeorge@apple. com)?
Hi
Vasu
I want to escalate one
issue
with the
Monsoon
team
regarding BEATS CMS UAT
-
OEL
UPGRADE. DevOps
team
commenced the
BEATS
CMS UAT
-
OEL
UPGRADE on Jan 13th,
initially
we
started
with the author(3 VMS),
but
we
got
an error in
monsoon
dashboard, and it
automatically
created CST’s. While the
Monsoon
team
was debugging the
issue
, they
accidentally
deleted the VM’s, and they
send
out an email that VMS
got
deleted
but
, we tried to re-create VM’S in the same zone.
However
, we are getting the same error in
monsoon
dashboard and
we again reached to
monsoon
team and
they replied that, there is no capacity in the zone-2 Reno.
Finally
, we
got
hold of the
Monsoon
team
on last Thursday, and they
agreed
upon solving the
issue
on Friday morning, again we are getting the error in
monsoon
dashboard and, it has been two weeks
now
, UAT is not available.
App
team
will escalate the
issue
sooner, if the
issue
is not
fixed
by Monday.
Can you
please
help
to talk with APS CLOUD SUPPORT manager(
jgeorge@apple
.
com
)?