Dear Sir or Madam,
I am writing to express my dissatisfaction with my recent purchase from your online store. Two weeks ago I ordered a T-shirt from your online store, order number #CE1702. My parcel arrived this morning, unfortunately, there are problems with it.
Firstly, the color I order was white but my T-shirt was colors faded after the first wash. Even the logo printed on the shirt is not clear. Besides, the fabric, which has been used for sewing, looks to be of bad quality. The size I ordered online was size S but what I received was size XL.
I immediately contacted the outlet and spoke to the representative who helped me with the purchase. I was promised that my T-shirt will be replaced in a couple of days. However, it has now been one week and when I contacted the shop again they said it will take another week to get replaced. Anyway, I do not like to sound like a complaining person, trying to find faults in the shirt I have purchased. I would like to request a return of all fees paid, as well as the postal and packaging fees. I'll take it as a mistake on your part and won't say anything more. Please make full refund money to me as soon as you can.
I've purchased several items from you over the years, both in your store and online, and I've always had good service.
I'll take it as a mistake on your part and won't say anything more, and I am sure you will be able to resolve the situation in a satisfactory way.
Thank you for considering my complaint. I look forward to receiving your response.
Yours sincerely,
Kim Anh
Dear Sir or Madam,
I am writing to express my dissatisfaction with my recent
purchase
from your
online
store. Two weeks ago I ordered a T-shirt from your
online
store, order number #CE1702. My parcel arrived this morning, unfortunately, there are problems with it.
Firstly
, the color I order was white
but
my T-shirt was colors faded after the
first
wash. Even the logo printed on the shirt is not
clear
.
Besides
, the fabric, which has been
used
for sewing, looks to be of
bad
quality. The size I ordered
online
was size S
but
what I received was size XL.
I immediately contacted the outlet and spoke to the representative who
helped
me with the
purchase
. I
was promised
that my T-shirt will
be replaced
in a couple of days.
However
, it has
now
been one week and when I contacted the shop again they said it will take another week to
get
replaced. Anyway, I do not like to sound like a complaining person, trying to find faults in the shirt I have
purchased
. I would like to request a return of all fees paid,
as well
as the postal and packaging fees. I'll take it as a mistake on your part and won't say anything more.
Please
make
full refund money to me as
soon
as you can.
I've
purchased
several items from you over the years, both in your store and
online
, and I've always had
good
service.
I'll take it as a mistake on your part and won't say anything more, and I am sure you will be able to resolve the situation
in a satisfactory way
.
Thank you for considering my complaint. I look forward to receiving your response.
Yours
sincerely
,
Kim
Anh
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