Dear Sir,
I am writing to complaint about the trouble I faced with the international flight Zizo, that I was bound to travel on the 10th of October. However, due to an issue created at the airport by the manager at the check-in counter, made me miss my boarding.
Let me explain my situation in more detail, I had booked my ticket fairly in advance, so that I have no complication at the airbase, in relation to extra baggage, that I paid for online. The manager at the counter couldn't find the payment receipt for about an hour. This caused me to miss my flight. It deeply devastated me as I had a extremely vital conference to attend.
I am entitled to request that you refund my fare in full or add the points to my miles card. In addition, I would suggest that the airlines team hire employees who have proper training and better skills to deal with such troubleshoot.
I look forward to receiving your response.
Yours faithfully, Amy Khan.
Dear Sir,
I am writing to complaint about the trouble I faced with the international flight
Zizo
, that I
was bound
to travel on the 10th of October.
However
, due to an issue created at the airport by the manager at the
check
-in counter, made me miss my boarding.
Let
me
explain
my situation in more detail, I had booked my ticket
fairly
in advance,
so
that I have no complication at the airbase, in relation to extra baggage, that I paid for online. The manager at the counter couldn't find the payment receipt for about an hour. This caused me to miss my flight. It
deeply
devastated me as I had
a
extremely
vital conference to attend.
I
am entitled
to request that you refund my fare in full or
add
the points to my miles card.
In addition
, I would suggest that the airlines team hire employees who have proper training and better
skills
to deal with such troubleshoot.
I look forward to receiving your response.
Yours
faithfully
, Amy Khan.