There have been some problems with the bus service, especially its reliability, in your area over the last two weeks. Write a letter to the manager of the bus company. In your letter • describe what the problems are • explain how these problems are affecting you • suggest what you would like the company to do

Dear Sir or Madam, I am writing to express my dissatisfaction for the past two weeks, with your transportation services in the St. Charles area. And, I request your immediate attention to this matter. One of the main issues I have been experiencing lately is that this particular bus number 455, is not adhering to the schedule posted. It arrives 30 minutes past its scheduled time. As you can see this cause terrible issues to arise in terms of the waiting time spent each day in this severe weather conditions, moreover, the delay and tardiness in arriving to work. Furthermore, another issue is the driver of this bus, has been making derogatory comments to female passengers, which caused us to feel extremely uncomfortable and quite honestly furious and dissatisfied. Therefore, I request if you could please take the necessary measures and actions to ensure that this bus in particular arrives on time, and to replace this bus driver, and educate your drivers on what is appropriate behavior in order to prevent this from happening any further. I thank you in advance for your cooperation. Your faithfully, Julie Smith