You should spend about 20 minutes on this task. There have been some problems with the bus service, especially its reliability, in your area over the last two weeks. Write a letter to the manager of the bus company. In your letter • describe what the problems are • explain how these problems are affecting you • suggest what you would like the company to do You do NOT need to write any addresses. Begin your letter as follows: Dear ..........., You should write at least 150 words.

Dear Sir or Madam, I am writing to express my displeasure with your bus service that I have been availing of for the past two months. My name is Sonika. I have started using your bus service for the last two months. Initially, everything seemed great. Over two weeks from now, the bus has started to come late. As a result, I reach late for my first lecture at the college. Sometimes, I even miss it as we are not allowed to enter the classroom on coming late. I have also observed that the seats are limited on the bus. Some passengers have to stand up during their journey. I hope you and the authorities look into this matter seriously and instruct the staff to reach on time. They should not wait at the bus stop for more than 2 to 3 minutes. Most importantly, the seats should be available for all the passengers. I look forward to hearing back from you. Yours Sincerely, Sonika Dhaliwal