Dear Michael,
Hope you are doing well.
I am writing this letter to convey my gratitude towards you for arranging such a memorable tour for me and my family to Kerala. We thoroughly enjoyed the trip. Moreover, the arrangements made by you were extremely soothing for us including the hotels, fooding, transportation.
It has been quite a long time since we were planning to visit Kerala, and luckily with your package, we got the chance to explore every bit of Kerala’s beauty. We loved our stay in Munnar, while enjoying the greenery over there. Also, the houseboat stay in Alleppey was our first experience in a houseboat, which was made supremely comforting by the staff over there, they blessed us with a homely treatment.
Apart from this, there is a concern that I would like to share with you, which includes the staff dedicated to us. During the end of our stay, our driver had some personal issues and unfortunately, wasn’t able to continue with being our guide for the rest of the trip. So, for our convenience, he introduced us to one of the replacements. Although, in the beginning, we didn’t face any challenges, until the time we realized that the driver was unable to converse neither in English nor in Hindi. As a result, it became difficult for us to communicate with him. He wasn’t even aware of the routes in the city. He even dropped us to the international airport, and by the time we got acquainted with this, he had left. Moreover, we couldn’t speak to him on the phone, as he didn’t understand any language except the local one. This incident made us a bit unhappy about the tour, as we were almost on the verge of missing the flight.
Request you to assure about your staff, and replacements accordingly, and if possible, teaching them with any commonly spoken language can decrease a plethora of cases of discomfort to the customers.
Thanking you for your lovely services during our stay. !
Yours sincerely,
Dear Michael,
Hope you are doing well.
I am writing this letter to convey my gratitude towards you for arranging such a memorable tour for me and my family to Kerala. We
thoroughly
enjoyed the trip.
Moreover
, the arrangements made by you were
extremely
soothing for us including the hotels,
fooding
, transportation.
It has been quite a long time since we were planning to visit Kerala, and luckily with your package, we
got
the chance to explore every bit of Kerala’s beauty. We
loved
our
stay
in
Munnar
, while enjoying the greenery over there.
Also
, the houseboat
stay
in
Alleppey
was our
first
experience in a houseboat, which
was made
supremely
comforting by the staff over there, they blessed us with a homely treatment.
Apart from this, there is a concern that I would like to share with you, which includes the staff dedicated to us. During the
end
of our
stay
, our driver had
some
personal issues and unfortunately, wasn’t able to continue with being our guide for the rest of the trip.
So
, for our convenience, he introduced us to one of the replacements. Although, in the beginning, we didn’t face any challenges, until the time we realized that the driver was unable to converse neither in English nor in Hindi.
As a result
, it became difficult for us to communicate with him. He wasn’t even aware of the routes in the city. He even dropped us to the international airport, and by the time we
got
acquainted with this, he had
left
.
Moreover
, we couldn’t speak to him on the phone, as he didn’t understand any language except the local one. This incident made us a bit unhappy about the tour, as we were almost on the verge of missing the flight.
Request you to assure about your staff, and replacements
accordingly
, and if possible, teaching them with any
commonly
spoken language can decrease a plethora of cases of discomfort to the customers.
Thanking you for your lovely services during our
stay
. !
Yours
sincerely
,