Dear Sir or Madam,
Two weeks ago, I ordered a cover
for my iPhone 11 Pro from your online store. I was excited
when it arrived but
very
disappointed to find that the product was poorly
produced and unusable. I am hoping you will replace it.
In relation to the specifics of the order, I purchased
this leather phone case through your website called "iPhone Zone" on September 18th using my Credit Card. The order number is UE#158745 and I am attaching a copy of my receipt.
The issue with the cover
is that it does not hold the phone securely
inside and has some
scratch mark on it. The picture of the item on your website clearly
shows
that it is black colour iPhone 11 Pro cover, but
in reality, it is not made for this model. So
I’m sure this is either a manufacturing flaw or was mistakenly
shipped to my address.
As a solution, and because
I really
like the cover
I ordered, I am hoping that you will agree
to send
me another one for free. Otherwise, I would like a full refund and I will be contacting by Bank complaints if I do not hear back from you in regards to this within a week.
Thank you for giving the matter your attention and I hope to hear your reply soon.
Yours faithfully,
James Harrold
Dear Sir or Madam,
Two weeks ago, I ordered a cover
for
my iPhone 11 Pro from your online store. I was
excited
when it arrived
but
very
disappointed to find that the product was
poorly
produced
and unusable. I am hoping you will replace it.
In relation to the specifics of the order, I
purchased
this
leather phone case through your website called
"
iPhone Zone
"
on September 18th using my Credit Card. The order number is UE#
158745 and
I am attaching a copy of my receipt.
The issue with the cover
is that it does not hold the phone
securely
inside and has
some
scratch
mark on it. The picture of the item on your website
clearly
shows
that it is black
colour
iPhone 11 Pro cover,
but
in
reality, it is not made for this model.
So
I’m sure this is either a manufacturing flaw or was
mistakenly
shipped
to my address.
As a solution, and
because
I
really
like the cover
I ordered, I am hoping that you will
agree
to
send
me
another one for free.
Otherwise
, I would like a full refund and I will be contacting by Bank complaints if I do not hear back from you
in regards to
this within a week.
Thank you for giving the matter your attention and I hope to hear your reply
soon
.
Yours
faithfully
,
James
Harrold