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Letter to travel agency for raising a complaint

Letter to travel agency for raising a complaint RR7xP
Dear Sir or Madam, I am writing this letter to raise a complaint for the services I and my family members received during our recent trip organised by your tour and travel agency. Last month, we booked a trip to Jaipur for 4 days from 01 to 04 November. Firstly, the rental car which was supposed to wait for us on the airport was not arrived on time and we had to wait for 2 hours for the driver to come and drop us at the hotel. Secondly, I explicitly asked to book at 4-star property, however the hotel was not as per our expectations in terms of room sizes and cleaning services. It was an embarrassing situation for me in front of my family as it was my responsibility to make sure every thing on the holiday is good. As I have to face a lot of discomfort and inconvenience, I would insist you to look into this matter on urgent basis. Yours faithfully, Sam
Dear Sir or Madam,

I am writing this letter to raise a complaint for the services I and my family members received during our recent trip
Possible spelling mistake. 'organised' is British English.
organised
by your tour and travel agency.

Last month, we booked a trip to Jaipur for 4 days from 01 to 04 November.
Firstly
, the rental car which
was supposed
to wait for us on the airport was not arrived on
Use a comma before 'and' if it connects two independent clauses (unless they are closely connected and short).
time and
we had to wait for 2 hours for the driver to
This phrase/word (depending on the context) can be potentially replaced with :
come
and drop us at the hotel.
Secondly
, I
explicitly
asked to book at 4-star property,
however
the hotel was not as per our expectations in terms of room sizes and cleaning services.

It was an embarrassing situation for me in front of my family as it was my responsibility to
This phrase/word (depending on the context) can be potentially replaced with :
make
sure every thing on the holiday is
This phrase/word (depending on the context) can be potentially replaced with :
good
. As I
This phrase/word is too simple and can be replaced with:
have to
face
This phrase/word is too simple and can be replaced with:
a lot of
discomfort and inconvenience, I would insist you to look into this matter on urgent basis.

Yours
faithfully
,

Sam
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IELTS letter Letter to travel agency for raising a complaint

Letter
  American English
6 paragraphs
165 words
6.0
Overall Band Score
Coherence and Cohesion: 6.5
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 6.0
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.5
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 5.5
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
Labels Descriptions
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    Currently is not available
  • Meet the criteria
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