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Letter to store manager for electronic item which is not working

Letter to store manager for electronic item which is not working p1RNm

Dear Sir or Madam, I am writing this letter to bring your attention on the issue related to an appliance which I purchased from your store in London. On 10th September, I bought a fully-automated washing machine which was installed on the following day. When I used it for the first time on 12th September, to my surprise it was not starting. I tried to switch on and off the main plug of the machine in hope that it will work but did not start. I immediately called the customer care number provided on the purchase invoice and raised a complaint for the same. Your representative told me that a repair mechanic will visit my place within 24 hours to check the issue with the equipment, however, no one has visited yet. It is already been 2 days. As the product is under warranty, I insist a replacement and I do not want to get it repaired. I hope that you will look into this problem on urgent basis. I will look forward to hearing from you soon. Yours faithfully, Sam Thomas

Dear Sir or Madam,

I am writing this letter to bring your attention on the issue related to an appliance which I This phrase/word (depending on the context) can be potentially replaced with :acquired
purchased
 from your store in London.

On 10th September, I This phrase/word (depending on the context) can be potentially replaced with :purchased
bought
 a fully
-automated washing machine which was installed
 on the following day. When I This phrase/word (depending on the context) can be potentially replaced with :exploited
used
 it for the first
 time on 12th September, to my surprise it was not starting. I tried to switch on and off the main plug of the machine in hope that it will work This phrase/word is too simple and can be replaced with:on the contrary
but
 did not This phrase/word (depending on the context) can be potentially replaced with :initiate
start
.

I immediately called the customer care number provided on the This phrase/word (depending on the context) can be potentially replaced with :acquire
purchase
 invoice and raised a complaint for the same. Your representative This phrase/word (depending on the context) can be potentially replaced with :informed
told
 me that a repair mechanic will visit my place within 24 hours to This phrase/word (depending on the context) can be potentially replaced with :monitor
check
 the issue with the equipment, however
, no one has visited yet
. It is already been 2 days.

As the product is under warranty, I insist a replacement and I do not want to This phrase/word (depending on the context) can be potentially replaced with :acquire
get
 it repaired. I hope that you will look into this problem on urgent basis. I will look forward to hearing from you This phrase/word is too simple and can be replaced with:in the near future
soon
.

Yours faithfully
,

Sam Thomas