Do you want to improve your writing? Try our new evaluation service and get detailed feedback.
Check Your Text it's free

letter apologies to a custumer

letter apologies to a custumer gbK1g
Dear Ms. Mai, As the manager of Lille boutique, I would like to extend my sincerest apologies for the disappointment of your purchase on our website last week. I am very sorry to learn that our product and service were not adequate to your expectations. Firstly, in terms of the quality of our product, our shop has listed detailed measurements in the description box below the sample picture but it seemed to have not been eye-catching enough for you to notice. We will redesign it and make sure this never happen again. However, we take full responsibility for the dirt on your blouse. There seem to have had some mistakes in our packaging. Secondly, about the delay in your refund, since it is now sale season, our shop has been packed with orders so our staff has not been able to send it to you yet. I will make sure you have it in the next two days. Once again, I regret that we provided you with bad service and a poor customer experience. As a form of compensation, I have enclosed with this letter a coupon for 25% OFF of your next order. We hope that you will remain a valued customer. Yours sincerely, Pham Hoang Minh Tam.
Dear Ms. Mai,

As the manager of Lille boutique, I would like to extend my sincerest apologies for the disappointment of your
This phrase/word (depending on the context) can be potentially replaced with :
purchase
on our website
‘last week’ indicates a finished event of the past. Please check the predicate's tense.
last week
. I am
This phrase/word is too simple and can be replaced with:
very
sorry to learn that our product and service were not adequate to your expectations.

Firstly
, in terms of the quality of our product, our shop has listed detailed measurements in the description box below the sample picture
This phrase/word is too simple and can be replaced with:
but
it seemed to have not been eye-catching
This phrase/word is too simple and can be replaced with:
enough
for you to notice. We will redesign it and
This phrase/word (depending on the context) can be potentially replaced with :
make
sure this never happen again.
However
, we take full responsibility for the dirt on your blouse. There seem to have had
This phrase/word is too simple and can be replaced with:
some
mistakes in our packaging.

Secondly
, about the delay in your refund, since it is
This phrase/word (depending on the context) can be potentially replaced with :
now
sale season, our shop has
been packed
with orders
This phrase/word is too simple and can be replaced with:
so
our staff has not been able to
This phrase/word (depending on the context) can be potentially replaced with :
send
it to you
yet
. I will
This phrase/word (depending on the context) can be potentially replaced with :
make
sure you have it in the
next
two days.

Once again, I regret that we provided you with
This phrase/word (depending on the context) can be potentially replaced with :
bad
service and a poor customer experience. As a form of compensation, I have enclosed with this letter a coupon for 25% OFF of your
next
order. We hope that you will remain a valued customer.

Yours
sincerely
,

Possible spelling mistake found.
Pham
Possible spelling mistake found.
Hoang
Possible spelling mistake found.
Minh
Tam.
What do you think?
  • This is funny writingFunny
  • I love this writingLove
  • This writing has blown my mindWow
  • It made me angryAngry
  • It made me sadSad

IELTS letter letter apologies to a custumer

Letter
  American English
7 paragraphs
209 words
6.0
Overall Band Score
Coherence and Cohesion: 6.5
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 5.5
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.5
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 5.0
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
Labels Descriptions
  • ?
    Currently is not available
  • Meet the criteria
  • Doesn't meet the criteria
Recent posts
  • 6band
    agreed to look after your house
    Dear Sam, Thank you in advance in taking care of my house I really appreciate for your kind nature. As you know this pandemic has made us all so tired just to stay in house with lot of restriction on travel and many more. After long waiting now they ease the travel restrictions am a lot enthusiast...
  • 5.5band
    Write an email to Pat tell him about a computer game you like.
    Hi Pat, How are you? Well, I have received your email you sent to me few days ago and I like this topic so much. As you know, there are many vanious genres of games are produced to help people relax and feel comfortable after worked hard. Today, I'm going to propose a game that is quite popular in m...
  • 6.5band
    local hospital’s Emergency Department with your young child
    Dear sir, I am writing to raise a complain on your staff who did not treat well with patients and with others too besides I have heard about your hospital a one among the best- and well-known hospitals in treating patients and behavioral manner towards the people. Recently my younger daughter got ...
  • 6band
    You are applying for a job in an international company. You would like to ask your previous employer to write a reference letter for you.
    Respected Sir, It is great to have this opportunity to communicate with a great and learned person like you again. Today, I am writing to ask a favour from you to write a reference letter for me that I would require to submit to a prospective employer. I am Smith Joe, one of your software develope...
  • 6.5band
    complain on hospital staff
    Dear Sir/Madam, I am writing to raise a complaint on your staff who did not treat well with patients and with others too besides I have heard about your hospital a one among the best- and well-known hospitals in treating patients with advanced technological infrastructure & highly skilled doctor’s....
  • 5.5band
    should we do test that the fowkff question was of the error whther
    Hi @Piyush Awadhesh We did RCA for the following order and found the following things 1. The customer gets a successful order placed email on 9/15 We checked the DB and found entries for the particular order, however the payment was not processed even though there is an entry of payment made by c...





Get more results for topic:
  • letter apologies to a custumer