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letter apologies to a custumer

letter apologies to a custumer gbK1g
Dear Ms. Mai, As the manager of Lille boutique, I would like to extend my sincerest apologies for the disappointment of your purchase on our website last week. I am very sorry to learn that our product and service were not adequate to your expectations. Firstly, in terms of the quality of our product, our shop has listed detailed measurements in the description box below the sample picture but it seemed to have not been eye-catching enough for you to notice. We will redesign it and make sure this never happen again. However, we take full responsibility for the dirt on your blouse. There seem to have had some mistakes in our packaging. Secondly, about the delay in your refund, since it is now sale season, our shop has been packed with orders so our staff has not been able to send it to you yet. I will make sure you have it in the next two days. Once again, I regret that we provided you with bad service and a poor customer experience. As a form of compensation, I have enclosed with this letter a coupon for 25% OFF of your next order. We hope that you will remain a valued customer. Yours sincerely, Pham Hoang Minh Tam.
Dear Ms. Mai,

As the manager of Lille boutique, I would like to extend my sincerest apologies for the disappointment of your
This phrase/word (depending on the context) can be potentially replaced with :
purchase
on our website
‘last week’ indicates a finished event of the past. Please check the predicate's tense.
last week
. I am
This phrase/word is too simple and can be replaced with:
very
sorry to learn that our product and service were not adequate to your expectations.

Firstly
, in terms of the quality of our product, our shop has listed detailed measurements in the description box below the sample picture
This phrase/word is too simple and can be replaced with:
but
it seemed to have not been eye-catching
This phrase/word is too simple and can be replaced with:
enough
for you to notice. We will redesign it and
This phrase/word (depending on the context) can be potentially replaced with :
make
sure this never happen again.
However
, we take full responsibility for the dirt on your blouse. There seem to have had
This phrase/word is too simple and can be replaced with:
some
mistakes in our packaging.

Secondly
, about the delay in your refund, since it is
This phrase/word (depending on the context) can be potentially replaced with :
now
sale season, our shop has
been packed
with orders
This phrase/word is too simple and can be replaced with:
so
our staff has not been able to
This phrase/word (depending on the context) can be potentially replaced with :
send
it to you
yet
. I will
This phrase/word (depending on the context) can be potentially replaced with :
make
sure you have it in the
next
two days.

Once again, I regret that we provided you with
This phrase/word (depending on the context) can be potentially replaced with :
bad
service and a poor customer experience. As a form of compensation, I have enclosed with this letter a coupon for 25% OFF of your
next
order. We hope that you will remain a valued customer.

Yours
sincerely
,

Possible spelling mistake found.
Pham
Possible spelling mistake found.
Hoang
Possible spelling mistake found.
Minh
Tam.
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IELTS letter letter apologies to a custumer

Letter
  American English
7 paragraphs
209 words
6.0
Overall Band Score
Coherence and Cohesion: 6.5
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 5.5
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.5
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 5.0
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
Labels Descriptions
  • ?
    Currently is not available
  • Meet the criteria
  • Doesn't meet the criteria
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