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email about a defective purchase

email about a defective purchase leOro
Dear GoPro, I am writing this email to complain about a purchase I made last week. I acquired one of your cameras, specifically the GoPro Hero 3+. However, the functionality of the camera does not fit the specifications stated on your website. According to the detailed description of the website, the camera provides a connection between mobile devices and the device itself in a range of 50 metres. Nonetheless, while using the camera in the forest yesterday to record Canadian wildlife, my connectivity was lost after 32 metres. In order to solve this issue, I kindly request the exchange of this camera for one that meets the requirements detailed on your website. I am a loyal customer of GoPro since I acquired my first camera (GoPro HERO) three years ago. I would really appreciate your prompt attention to this matter, which would allow me to continue enjoying such an amazing product. Best regards, Andres
Dear GoPro,

I am writing this email to complain about a
purchase
I made last week. I acquired one of your
cameras
,
specifically
the GoPro Hero 3+.
However
, the functionality of the
camera
does not fit the specifications stated on your website.

According to the detailed description of the website, the
camera
provides a
connection between
mobile devices and the device itself in a range of 50
metres
. Nonetheless, while using the
camera
in the forest yesterday to record Canadian wildlife, my connectivity
was lost
after 32
metres
.

In order to solve this issue, I kindly request the exchange of this
camera
for one that meets the requirements detailed on your website.

I am a loyal customer of GoPro since I acquired my
first
camera
(GoPro HERO) three years ago. I would
really
appreciate your prompt attention to this matter, which would
allow
me to continue enjoying such an amazing product.

Best regards,

Andres
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IELTS letter email about a defective purchase

Letter
  American English
7 paragraphs
153 words
6.0
Overall Band Score
Coherence and Cohesion: 6.0
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 6.0
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.5
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 5.5
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
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