Dear Mr. Smith,
I am writing to express my sincere apologies for the inconvenience that occurred on Tuesday, October 14. The primary purpose of Sunny Beach restaurant is to provide our precious guests with top-notch quality which includes both food and service. This is why the whole team is very upset about the unpleasant situation that is uncommon for our enterprise.
Please, be informed that the staff member who behaved unprofessionally has been fired as a punishment for a wrongdoing. I am sure that the incident will not take place within the walls of our restaurant again. Moreover, all waiters have listened to the instructions about how to avoid similar mistakes in their work.
To compensate for your disappointment I would like to offer a free meal for you and three accompanying people on a date that is convenient for you. I hope that the gesture can improve your opinion about the restaurant and you will remain our regular customer. Please, contact me when you decide to visit us and we will set everything up.
Yours sincerely,
Tatyana Bikmeyeva
Chief Manager of Sunny Beach restaurant
Dear Mr. Smith,
I am writing to express my sincere apologies for the inconvenience that occurred on
Tuesday, October 14
. The primary purpose of Sunny Beach
restaurant
is to provide our precious guests with top-notch quality which includes both food and service. This is why the whole team is
very
upset about the unpleasant situation
that is
uncommon for our enterprise.
Please
,
be informed
that the staff member who behaved
unprofessionally
has
been fired
as a punishment for a wrongdoing. I am sure that the incident will not take place within the walls of our
restaurant
again.
Moreover
, all waiters have listened to the instructions about how to avoid similar mistakes in their work.
To compensate for your disappointment I would like to offer a free meal for you and three accompanying
people
on a date
that is
convenient for you. I hope that the gesture can
improve
your opinion about the
restaurant
and you will remain our regular customer.
Please
, contact me when you decide to visit
us and
we will set everything up.
Yours
sincerely
,
Tatyana
Bikmeyeva
Chief Manager of Sunny Beach
restaurant