Dear Sir/Madam,
I am writing this letter to express my dissatisfaction with my stay at your hotel Sheraton Grande. Unfortunately, due to the malfunctioning of the air conditioner, the three nights I spent at your hotel were quite miserable.
It was 12. 30 PM when I arrived at the hotel. I wanted to rest for sometime after the tiring journey from Delhi to Chennai. When I switched on the AC, it started making some odd noise and was not working. I called reception stating the issue and they promised to fix it in 2 hours but no help arrived. I had to manage with the fan for the entire night.
I chose your hotel after reading the reviews online, but much to my chagrin I realized that they were not exactly true. I would like you to refund the extra amount which I have paid for the AC room. In addition, I request you to check all the amenities before allocating room to customers.
I look forward to hearing from you.
Yours faithfully,
Dear Sir/Madam,
I am writing this letter to express my dissatisfaction with my stay at your
hotel
Sheraton Grande. Unfortunately, due to the malfunctioning of the air conditioner, the three nights I spent at your
hotel
were quite miserable.
It was 12. 30 PM when I arrived at the
hotel
. I wanted to rest for sometime after the tiring journey from Delhi to Chennai. When I switched on the AC, it
started
making
some
odd noise and was not working. I called reception stating the
issue and
they promised to
fix
it in 2 hours
but
no
help
arrived. I had to manage with the fan for the entire night.
I
chose your
hotel
after reading the reviews online,
but
much to my chagrin I realized that they were not exactly true.
I
would like you to refund the extra amount which I have paid for the AC room.
In addition
, I request you to
check
all the amenities
before
allocating room to customers.
I look forward to hearing from you.
Yours
faithfully
,