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Complaint letter about poor product

Complaint letter about poor product EqrLQ
Dear Sir/Madam I am writing to express my dissatisfaction with one new fridge that I bought two weeks ago in your shop. After purchasing the Frigorific 5000 at your shop, it was sent to my house two days later. At the moment that I received it, the technician sent by you help me to connect it properly, and apparently it was working well. But, after two weeks it made a loud noise during the night and completely stopped working from there on. Next day I called your shop and explaied the situation described above. I was told that a technician was going to be sent in order to check the fridge as soon as possible. However nobody has been sent so far and all that was five days ago. I was checking my purchase warranty and according to the policies of your shop, I have the right of a full refund if the fridge fails during the firts two months. Therefore to resolve this problem I would appreciate to receive a full refund for my purchasing. Otherwise I will take legal actions about this situation. Yours faithfully Richard Martinez
Dear Sir/Madam

I am writing to express my dissatisfaction with one new fridge that I
This phrase/word (depending on the context) can be potentially replaced with :
bought
two weeks ago in your
You use this word too often, consider replacing it with
shop
. After purchasing the
Possible spelling mistake found.
Frigorific
5000 at your
You use this word too often, consider replacing it with
shop
, it was
This phrase/word (depending on the context) can be potentially replaced with :
sent
to my
This phrase/word (depending on the context) can be potentially replaced with :
house
two days later. At the moment that I received it, the technician
This phrase/word (depending on the context) can be potentially replaced with :
sent
by you
This phrase/word (depending on the context) can be potentially replaced with :
help
me to connect it
properly
, and
apparently
it was working well.
This phrase/word is too simple and can be replaced with:
But
, after two weeks it made a loud noise during the night and completely
This phrase/word (depending on the context) can be potentially replaced with :
stopped
working from there on.

Next
day I called your
You use this word too often, consider replacing it with
shop
and
Possible spelling mistake found.
explaied
the situation
This phrase/word (depending on the context) can be potentially replaced with :
described
above. I was
This phrase/word (depending on the context) can be potentially replaced with :
told
that a technician was going to be
This phrase/word (depending on the context) can be potentially replaced with :
sent
in order to
This phrase/word (depending on the context) can be potentially replaced with :
check
the fridge as
This phrase/word is too simple and can be replaced with:
soon
as possible.
Did you forget a comma after a conjunctive/linking adverb?
However
nobody has been
This phrase/word (depending on the context) can be potentially replaced with :
sent
This phrase/word is too simple and can be replaced with:
so
far and all that was five days ago.

I was checking my
This phrase/word (depending on the context) can be potentially replaced with :
purchase
warranty and according to the policies of your
You use this word too often, consider replacing it with
shop
, I have the right of a full refund if the fridge fails during the
Possible spelling mistake found.
firts
two months.
Did you forget a comma after a conjunctive/linking adverb?
Therefore
to resolve this problem I would
The verb 'appreciate' is used with the gerund form: "appreciate receiving".
appreciate to receive
a full refund for my purchasing.
Did you forget a comma after a conjunctive/linking adverb?
Otherwise
I will take legal actions about this situation.

Yours
faithfully


Richard Martinez
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IELTS letter Complaint letter about poor product

Letter
  American English
5 paragraphs
188 words
5.5
Overall Band Score
Coherence and Cohesion: 6.5
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 5.5
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 5.5
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 5.0
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
Labels Descriptions
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    Currently is not available
  • Meet the criteria
  • Doesn't meet the criteria
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