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Complaint letter about faulty TV

Complaint letter about faulty TV x0mQQ
Dear Sir or Madam, I am writing this letter to report a faulty TV which I purchased from your company last Wednesday. My name is Dipesh Sonawale, I am a frequent customer of your company. I live in Portland and have been using your services and buying your products for the past 7 years. Last Wednesday, I purchased a Samsung OLED TV from your company. It's model name is X900 and device code is 8743BA124QS. It was said to be the best TV to purchase and it has the best picture quality. While purchasing the TV, sales person assured that if I face problem with the TV they will repair it or replace it. On the next day, the remote stopped working and picture quality started degrading too. I called your customer care service to report this issue. They registered the complaint and told me that a technician will come within 24 hours to fix the issue or I will receive a replacement TV. They even shared the complaint number, which is REQ452362. But no technician visited to address this issue. I am extremely disappointed not only with the quality of the product purchased from your company but also the customer service I have received since. I hope this problem will be resolved promptly. I expect my current TV to be repaired within 24 hours or I should receive a replacement TV. I am looking forward to hearing back from you soon. Yours faithfully, Jane Smith
Dear Sir or Madam,

I am writing this letter to report a faulty TV which I
This phrase/word (depending on the context) can be potentially replaced with :
purchased
from your
This phrase/word (depending on the context) can be potentially replaced with :
company


last Wednesday.

My name is
Possible spelling mistake found.
Dipesh
Possible spelling mistake found.
Sonawale
, I am a frequent customer of your
This phrase/word (depending on the context) can be potentially replaced with :
company
. I
This phrase/word (depending on the context) can be potentially replaced with :
live
in Portland

and have been using your services and buying your products for the past 7 years.

Last Wednesday, I
This phrase/word (depending on the context) can be potentially replaced with :
purchased
a Samsung OLED TV from your
This phrase/word (depending on the context) can be potentially replaced with :
company
. It's model name is X900

and device code is 8743BA124QS. It
was said
to be the best TV to
This phrase/word (depending on the context) can be potentially replaced with :
purchase
and it has the best picture

quality. While purchasing the TV, sales person assured that if I face problem with the TV

they will repair it or replace it. On the
next
day, the remote
This phrase/word (depending on the context) can be potentially replaced with :
stopped
working and picture quality
This phrase/word (depending on the context) can be potentially replaced with :
started


degrading too.

I called your customer care service to report this issue.

They registered the complaint and
This phrase/word (depending on the context) can be potentially replaced with :
told
me that a technician will
This phrase/word (depending on the context) can be potentially replaced with :
come
within 24 hours to
This phrase/word (depending on the context) can be potentially replaced with :
fix
the issue or I will receive a replacement TV.

They even shared the complaint number, which is REQ452362.
This phrase/word is too simple and can be replaced with:
But
no technician visited to address this issue.

I am
extremely
disappointed not
This phrase/word (depending on the context) can be potentially replaced with :
only
with the quality of the product
This phrase/word (depending on the context) can be potentially replaced with :
purchased
from your
This phrase/word (depending on the context) can be potentially replaced with :
company


This phrase/word is too simple and can be replaced with:
but
also
the customer service I have received since. I hope this problem will
be resolved
promptly
.

Three successive sentences begin with the same word. Consider rewording the sentence or use a thesaurus to find a synonym.
I
This phrase/word (depending on the context) can be potentially replaced with :
expect
my
This phrase/word (depending on the context) can be potentially replaced with :
current
TV to
be repaired
within 24 hours or I should receive a replacement TV.

Three successive sentences begin with the same word. Consider rewording the sentence or use a thesaurus to find a synonym.
I
am looking forward to hearing back from you
This phrase/word is too simple and can be replaced with:
soon
.

Yours
faithfully
,

Jane Smith
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IELTS letter Complaint letter about faulty TV

Letter
  American English
12 paragraphs
245 words
6.0
Overall Band Score
Coherence and Cohesion: 6.5
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 6.0
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.5
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 5.0
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
Labels Descriptions
  • ?
    Currently is not available
  • Meet the criteria
  • Doesn't meet the criteria
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