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Complain letter to service

Complain letter to service o8DK3
Dear Sir, I am writing to express my strong dissatisfaction with the service I received during a stay at your hotel. My family and I had booked a room at your hotel from 4th to 5th September in number 5. During our stay we encounted a number of unsatisfactory service. Firstly, it took more than an hour to check us in even though we had a confirmed reservation why it took so long is beyond my comprehension. Then, in spite of the fact that when we entered our apartment we found that there was only one bedroom. The next morning I went to reception to complain the receptionist was very rude. Such careless service should not be tolerated in a hotel which charges such high prices. My family and I will not be staying in your hotel again. However, as manager, you would be wise to guard against such appalling treatment of your customers in future. I am looking forward to your reply and the resolution of this matter. I will wait two weeks before turning to Customer Service Association responsible for this problem. Please, contact me at the above address or call me on my number at 555-5555. Your faithfully, John Lewis
Dear Sir,

I am writing to express my strong dissatisfaction with the service I received during a stay at your
You use this word too often, consider replacing it with
hotel
. My family and I had booked a room at your
You use this word too often, consider replacing it with
hotel
from 4th to 5th September in number 5. During our stay we
Possible spelling mistake found.
encounted
a number of unsatisfactory service.

Firstly
, it took more than an hour to
This phrase/word (depending on the context) can be potentially replaced with :
check
us in
even though
we had a confirmed reservation why it took
This phrase/word is too simple and can be replaced with:
so
long is beyond my comprehension.

Then,
This phrase/word is too simple and can be replaced with:
in spite of
the fact that when we entered our apartment we found that there was
This phrase/word (depending on the context) can be potentially replaced with :
only
one bedroom.

The
next
morning I went to reception to complain the receptionist was
This phrase/word is too simple and can be replaced with:
very
rude. Such careless service should not
be tolerated
in a
You use this word too often, consider replacing it with
hotel
which charges such high prices. My family and I will not be staying in your
You use this word too often, consider replacing it with
hotel
again.

However
, as manager, you would be wise to guard against such appalling treatment of your customers
Did you mean: "in the future"?
in future
.

I am looking forward to your reply and the resolution of this matter. I will wait two weeks
This phrase/word is too simple and can be replaced with:
before
turning to Customer Service Association responsible for this problem.
This phrase/word (depending on the context) can be potentially replaced with :
Please
, contact me at the above address or call me on my number at 555-5555.

Did you mean "Yours"? (complimentary close)
Your
faithfully
,

John Lewis
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IELTS letter Complain letter to service

Letter
  American English
9 paragraphs
202 words
6.0
Overall Band Score
Coherence and Cohesion: 6.5
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 5.5
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.5
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 5.0
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
Labels Descriptions
  • ?
    Currently is not available
  • Meet the criteria
  • Doesn't meet the criteria
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