Dear Sir/Madam, I am writing to complain about a waterproof jacket I purchased from your shop last week. Although the jacket was supposed to be completely waterproof, I got soaked the first time I wore it in wet weather. Furtermore, when I tried to take the jacket off, the zip wouldnʼt open when I tried to get it unstuck, the jacket tore. I sent the jacket back to your shop after having been assured by one of the assistants that I would be sent a refund. However, I still have not received one. As a regular customer of yours, I feel disappointed with the way I have been treated and hope that steps will be taken to rectify the situation. I trust this matter will receive your immediate attention. Your faithfullyJohn Wells
Dear Sir/Madam, I am writing to complain about a waterproof
jacket
I
purchased
from your shop last week. Although the
jacket
was supposed
to be completely waterproof, I
got
soaked the
first
time I wore it in wet weather.
Furtermore
, when I tried to take the
jacket
off, the zip
wouldnʼt
open when I tried to
get
it unstuck, the
jacket
tore. I
sent
the
jacket
back to your shop after having
been assured
by one of the assistants that I would be
sent
a refund.
However
, I
still
have not received one. As a regular customer of yours, I feel disappointed with the way I have
been treated
and hope that steps will
be taken
to rectify the situation. I trust this matter will receive your immediate attention. Your
faithfullyJohn
Wells