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You are the Manager of IT Online Ltd. Write a reply to this email and bring it to class. The Manager, IT Online Ltd Dear Sir or Madam I wish to complain about the Mace notebook computer which I ordered from your online store last month (order number 60335/01). The computer was delivered only yesterday. When I opened the box, the adapter was missing. This is very poor service. Indeed, I look forward to hearing from you. Peter Bradwell

You are the Manager of IT Online Ltd. Write a reply to this email and bring it to class. The Manager, IT Online Ltd Dear Sir or Madam I wish to complain about the Mace notebook computer which I ordered from your online store last month (order number 60335/01). The computer was delivered only yesterday. When I opened the box, the adapter was missing. This is very poor service. Indeed, I look forward to hearing from you. Peter Bradwell GlWgQ
Nguyen Minh Nam The Manager IT Online Ltd To: Peter Bradwell Apology letter to customer for bad service Dear, Mr. Bradwell Thank you for contacting us about your product. We are truly sorry that the item that you received did not function as promised. We understand your disappointment, and apologize for any inconvenience that this may have caused you. Before we ship any product, it undergoes several stages of quality checks. It is our intention to provide only the highest quality items to our customers, and We are sorry that your product was not accurate to our quality measures. We have gone ahead and shipped you a new Mace notebook computer, which should arrive at your specified address in 3-5 business days. When you receive it, please return the defective frame in the enclosed box. Please be assured that this type of situation will never happen again. On behalf of our company, I would like to give you a voucher for 30 percent off for your next purchase in our company. I hope you will accept this gesture of apology Yours in service, Nguyen Minh Nam The Manager IT Online Ltd
Nguyen
Possible spelling mistake found.
Minh
Nam

The Manager

IT Online Ltd

To:

Peter
Possible spelling mistake found.
Bradwell


Apology letter to customer for
This phrase/word (depending on the context) can be potentially replaced with :
bad
service

Dear, Mr.
Possible spelling mistake found.
Bradwell


Thank you for contacting us about your product. We are
truly
sorry that the item that you received did not function as promised. We understand your disappointment, and apologize for any inconvenience that this may have caused you.

This phrase/word is too simple and can be replaced with:
Before
we ship any product, it undergoes several stages of quality
This phrase/word (depending on the context) can be potentially replaced with :
checks
. It is our intention to provide
This phrase/word (depending on the context) can be potentially replaced with :
only
the highest quality items to our customers, and We are sorry that your product was not accurate to our quality measures.

We have gone ahead and shipped you a new Mace notebook computer, which should arrive at your specified address in 3-5 business days. When you receive it,
This phrase/word (depending on the context) can be potentially replaced with :
please
return the defective frame in the enclosed box.

This phrase/word (depending on the context) can be potentially replaced with :
Please
be assured
that this type of situation will never happen again.

On behalf of our
This phrase/word (depending on the context) can be potentially replaced with :
company
, I would like to give you a voucher for 30 percent off for your
next
This phrase/word (depending on the context) can be potentially replaced with :
purchase
in our
This phrase/word (depending on the context) can be potentially replaced with :
company
. I hope you will accept this gesture of apology

Yours in service,

Nguyen
Possible spelling mistake found.
Minh
Nam

The Manager

IT Online Ltd
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As a hawk flieth not high with one wing, even so a man reacheth not to excellence with one tongue.
Roger Ascham

IELTS essay You are the Manager of IT Online Ltd. Write a reply to this email and bring it to class. The Manager, IT Online Ltd Dear Sir or Madam I wish to complain about the Mace notebook computer which I ordered from your online store last month (order number 60335/01). The computer was delivered only yesterday. When I opened the box, the adapter was missing. This is very poor service. Indeed, I look forward to hearing from you. Peter Bradwell

Essay
  American English
7 paragraphs
190 words
This writing has been penalized,
text can't be
less than 250 words in Task 2
and less than 150 words in Task 1
5.0
Overall Band Score
Coherence and Cohesion: 5.5
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • Include an introduction and conclusion
  • Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • Vary your linking phrases using synonyms
Lexical Resource: 5.5
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.5
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 5.0
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • Support ideas with relevant, specific examples
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