A lot of times, people need to complain about a product or poor service which is quite common nowadays. It is, therefore, important for one to identify the best medium for your complaints to have the desired effect. Rising complaints both in person or in writing have their pros and cons but I personally prefer to lodge my complaints in writing.
Firstly, putting down your complaints in writing has the advantage of getting to the person intended. That person is usually at the top of the hierarchy. For example, if someone complains to the driver of a bus about over-speeding or reckless driving, the information might not get to the manager of the transport company but may only end up with the driver which might not stop the driver from over speeding in the future and therefore the complaint would not make any impact.
Secondly, writing to the manager about a poor service gives the manager time to understand and assimilate the gravity of the situation and understand how important it was to you the consumer for you to take your time to write about a certain problem. In addition, if one decides to complain in person, emotions may come into play and may lead to the exchange of words and the desired effect is therefore not achieved. Written complaints also have the advantage of being referred to in the future.
In summary, written complaints have the advantage of getting to the individual in charge, being able to be referred to in the future and giving the receiver ample time to understand the situation and to address it appropriately. As a result, I would prefer to forward my complaints in writing.
A lot of
times
,
people
need to complain about a product or poor service which is quite common nowadays. It is,
therefore
,
important
for one to identify the best medium for your
complaints
to have the desired effect. Rising
complaints
both in
person
or in
writing
have their pros and cons
but
I
personally
prefer to lodge my
complaints
in writing.
Firstly
, putting down your
complaints
in
writing
has the advantage of getting to the
person
intended. That
person
is
usually
at the top of the hierarchy.
For example
, if someone complains to the driver of a bus about over-speeding or reckless driving, the information might not
get
to the manager of the transport
company
but
may
only
end
up with the driver which might not
stop
the driver from over speeding in the future and
therefore
the
complaint
would not
make
any impact.
Secondly
,
writing
to the manager about a poor service gives the manager
time
to understand and assimilate the gravity of the situation and understand how
important
it was to you the consumer for you to take your
time
to write about a certain problem.
In addition
, if one decides to complain in
person
, emotions may
come
into play and may lead to the exchange of words and the desired effect is
therefore
not achieved.
Written
complaints
also
have the advantage of
being referred
to in the future.
In summary, written
complaints
have the advantage of getting to the individual in charge, being able to
be referred
to in the future and giving the receiver ample
time
to understand the situation and to address it
appropriately
.
As a result
, I would prefer to forward my
complaints
in
writing
.
13Linking words, meeting the goal of 7 or more
20Repeated words, meeting the goal of 3 or fewer
1Mistakes