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“What do you think about racism in call centres and how to solve this problem?”.

“What do you think about racism in call centres and how to solve this problem? ”. kLNlO
Recently, everyone has been arguing about the issue at hand, which is: “What do you think about racism in call centres and how to solve this problem? ”. In my opinion, I suppose that racism in call centres is a massive issue that endangers the development of the call centres and needs to be removed. Racism in call centres refers to unfair treatments at work in recruitment, payment, promotion, and so on. Employees are discriminated against in the workplace for many reasons, such as race, skin color, sex, or national origin. Employees of ethnic minorities may be paid less than other employees in the same position. In addition, employees may suffer from not being supported and denying their performance. Moreover, they are sometimes humiliated and offended by customers or clients on the line. For instance, an Indian call center agent named Sanjana shared a story in a personal interview, which is written in a book titled Answer the Call: Virtual Migration in Indian Call Centers. In the interview, she shared, "This consumer said, 'Are you from India? ' [. . . ] So I said, "Yeah, I am an intern. I am here doing calls. I am talking from Bangalore. ' She is like, 'I don't like to talk to Indians". It is rude and disrespectful. I assume call centres should concentrate more on this problem to prevent discrimination in the workplace. Now the issue arises, how to deal with racism. First and foremost, call centres implement programs in order to educate their staff. It will build a healthy and productive workplace. For staff, they should be educated about how racism impacts the workplace and themselves and the advantages of removing discrimination. On the other hand, supervisors and managers ought to be trained in soft skills and diplomatic ability. These skills will help them be more professional in organizing their work and avoid causing uproar. Eventually, supervisors should increase interaction between staff to create a rapport in call centres. As a result of rapport, companies will reduce negative workplace treatments related to racism. Binna Kandola, who is a British business psychologist and author of Racism at Work: The Danger of Indifference, compared racism to a virus that lingers in organizations. Hence, this is a challenge that call centres must face. However, I strongly believe that call centres will sort out racism through the above solutions.
Recently, everyone has been arguing about the issue at hand, which is: “What do you
This phrase/word (depending on the context) can be potentially replaced with :
think
about
You use this word too often, consider replacing it with
racism
in
You use this word too often, consider replacing it with
call
Possible spelling mistake. 'centres' is British English.
centres
and how to solve this problem? ”. In my opinion, I suppose that
You use this word too often, consider replacing it with
racism
in
You use this word too often, consider replacing it with
call
Possible spelling mistake. 'centres' is British English.
centres
is a massive issue that endangers the development of the
You use this word too often, consider replacing it with
call
Possible spelling mistake. 'centres' is British English.
centres
and needs to
be removed
.

Racism in
You use this word too often, consider replacing it with
call
Possible spelling mistake. 'centres' is British English.
centres
refers to unfair treatments at work in recruitment, payment, promotion, and
This phrase/word is too simple and can be replaced with:
so
on.
You use this word too often, consider replacing it with
Employees
are discriminated
against in the
You use this word too often, consider replacing it with
workplace
for
This phrase/word is too simple and can be replaced with:
many
reasons, such as race, skin color, sex, or national origin.
You use this word too often, consider replacing it with
Employees
of ethnic minorities may
be paid
less than other
You use this word too often, consider replacing it with
employees
in the same position.
In addition
,
You use this word too often, consider replacing it with
employees
may suffer from not
being supported
and denying their performance.
Moreover
, they are
This phrase/word (depending on the context) can be potentially replaced with :
sometimes
humiliated and offended by customers or clients on the line.
For instance
, an Indian
You use this word too often, consider replacing it with
call
center agent named
Possible spelling mistake found.
Sanjana
shared a story in a personal interview, which
is written
in a book titled Answer the
You use this word too often, consider replacing it with
Call
: Virtual Migration in Indian
You use this word too often, consider replacing it with
Call
Centers. In the interview, she shared,
Use a smart opening quote here: "“".
"
This consumer said, 'Are you from India? ' [.
Don't put a space before the full stop
.
Don't put a space before the full stop
.
Loose punctuation mark.
]
This phrase/word is too simple and can be replaced with:
So
I said,
Use a smart opening quote here: "“".
"
Yeah, I am an intern. I am here doing
You use this word too often, consider replacing it with
calls
. I am talking from Bangalore. ' She is like, 'I don't like to talk to Indians
Use a smart closing quote here: "”".
"
. It is rude and disrespectful. I assume
You use this word too often, consider replacing it with
call
Possible spelling mistake. 'centres' is British English.
centres
should concentrate more on this problem to
This phrase/word (depending on the context) can be potentially replaced with :
prevent
discrimination in the workplace.

This phrase/word (depending on the context) can be potentially replaced with :
Now
the issue arises, how to deal with
You use this word too often, consider replacing it with
racism
.
First
and foremost,
You use this word too often, consider replacing it with
call
Possible spelling mistake. 'centres' is British English.
centres
implement programs in order to educate their staff. It will build a healthy and productive
You use this word too often, consider replacing it with
workplace
. For staff, they should
be educated
about how
You use this word too often, consider replacing it with
racism
impacts the
You use this word too often, consider replacing it with
workplace
and themselves and the advantages of removing discrimination.
On the other hand
, supervisors and managers ought to
be trained
in soft
This phrase/word (depending on the context) can be potentially replaced with :
skills
and diplomatic ability. These
This phrase/word (depending on the context) can be potentially replaced with :
skills
will
This phrase/word (depending on the context) can be potentially replaced with :
help
them be more professional in organizing their work and avoid causing uproar.
Eventually
, supervisors should increase interaction between staff to create a rapport in
You use this word too often, consider replacing it with
call
Possible spelling mistake. 'centres' is British English.
centres
.
As a result
of rapport,
This phrase/word (depending on the context) can be potentially replaced with :
companies
will
This phrase/word (depending on the context) can be potentially replaced with :
reduce
This phrase/word is too simple and can be replaced with:
negative
You use this word too often, consider replacing it with
workplace
treatments related to racism.

Possible spelling mistake found.
Binna
Possible spelling mistake found.
Kandola
, who is a British business psychologist and author of
You use this word too often, consider replacing it with
Racism
at Work: The
This phrase/word (depending on the context) can be potentially replaced with :
Danger
of Indifference, compared
You use this word too often, consider replacing it with
racism
to a virus that lingers in organizations.
Hence
, this is a challenge that
You use this word too often, consider replacing it with
call
Possible spelling mistake. 'centres' is British English.
centres
This phrase/word (depending on the context) can be potentially replaced with :
must
face.
However
, I
strongly
believe that
You use this word too often, consider replacing it with
call
Possible spelling mistake. 'centres' is British English.
centres
will sort out
You use this word too often, consider replacing it with
racism
through the above solutions.
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IELTS essay “What do you think about racism in call centres and how to solve this problem? ”.

Essay
  American English
4 paragraphs
395 words
6.0
Overall Band Score
Coherence and Cohesion: 5.5
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • Include an introduction and conclusion
  • Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • Vary your linking phrases using synonyms
Lexical Resource: 5.0
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.5
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 6.0
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • Support ideas with relevant, specific examples
Labels Descriptions
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    Currently is not available
  • Meet the criteria
  • Doesn't meet the criteria
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