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What characteristics should a customer service staff have and why?

What characteristics should a customer service staff have and why? 3bjyX
Working in a customer service department is quite demanding and stressful. An employee has to keep an appropriate balance between meeting all the customer’s needs and making profit for the company as huge as possible. To handle this, it is essential that a customer service employee have several following characteristics. The first one is effective communication skills. The basic nature of this job always demands effective communication skills. Having good communication skills will show that you understand what the customer is saying, finding. And then, you can solve problems of the customer. According to many surveys, the most decisive factor to make a successful phone call is communication factor. Beside problem-solving skill is also needed. Effective problem-solving skill typically helps an agent to develop the ability to evaluate the problem and then give the customer possible solutions. An agent’s ability to act immediately can be enhanced with increased autonomy on the job. Last but not least, it is emotional stability. A good agent must be able to keep him or her emotions under control, whether he or she are dealing with a friendly caller or someone that becomes furious. An agent must learn that by remaining calm, he or she can turn it around by providing an acceptable solution that makes the caller feel happy. An angry response from an agent is unacceptable and will worsen the situation. To conclude, generally, customer service work may be taxing for people to become a customer service staff. But if they have these characteristics, this job will be no longer their matter.
Working in a
You use this word too often, consider replacing it with
customer
You use this word too often, consider replacing it with
service
department is quite demanding and stressful. An employee
This phrase/word is too simple and can be replaced with:
has to
This phrase/word (depending on the context) can be potentially replaced with :
keep
an appropriate balance between meeting all the
You use this word too often, consider replacing it with
customer’s
needs and making profit for the
This phrase/word (depending on the context) can be potentially replaced with :
company
as huge as possible. To handle this, it is essential that a
You use this word too often, consider replacing it with
customer
You use this word too often, consider replacing it with
service
employee have several following characteristics.

The
first
one is effective
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communication
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skills
. The basic nature of this job always demands effective
You use this word too often, consider replacing it with
communication
You use this word too often, consider replacing it with
skills
. Having
This phrase/word (depending on the context) can be potentially replaced with :
good
You use this word too often, consider replacing it with
communication
You use this word too often, consider replacing it with
skills
will
This phrase/word (depending on the context) can be potentially replaced with :
show
that you understand what the
You use this word too often, consider replacing it with
customer
is saying, finding. And then, you can solve problems of the
You use this word too often, consider replacing it with
customer
. According to
This phrase/word is too simple and can be replaced with:
many
surveys, the most decisive factor to
This phrase/word (depending on the context) can be potentially replaced with :
make
a successful phone call is
You use this word too often, consider replacing it with
communication
factor. Beside problem-solving
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skill
is
also
needed. Effective problem-solving
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skill
typically
This phrase/word (depending on the context) can be potentially replaced with :
helps
an
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agent
to develop the ability to evaluate the problem and then give the
You use this word too often, consider replacing it with
customer
possible solutions. An
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agent’s
ability to act immediately can
be enhanced
with increased autonomy on the job. Last
This phrase/word is too simple and can be replaced with:
but
not least, it is emotional stability. A
This phrase/word (depending on the context) can be potentially replaced with :
good
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agent
This phrase/word (depending on the context) can be potentially replaced with :
must
be able to
This phrase/word (depending on the context) can be potentially replaced with :
keep
him or her emotions under control, whether he or she
The pronoun 'she' is usually used with a third-person or a past tense verb: "is", "was", "were".
are
dealing with a friendly caller or someone that becomes furious. An
You use this word too often, consider replacing it with
agent
This phrase/word (depending on the context) can be potentially replaced with :
must
learn that by remaining calm, he or she can turn it around by providing an acceptable solution that
This phrase/word (depending on the context) can be potentially replaced with :
makes
the caller feel happy. An angry response from an
You use this word too often, consider replacing it with
agent
is unacceptable and will worsen the situation.

To conclude
,
generally
,
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customer
You use this word too often, consider replacing it with
service
work may be taxing for
This phrase/word (depending on the context) can be potentially replaced with :
people
to become a
You use this word too often, consider replacing it with
customer
You use this word too often, consider replacing it with
service
staff.
This phrase/word is too simple and can be replaced with:
But
if they have these characteristics, this job will be no longer their matter.
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IELTS essay What characteristics should a customer service staff have and why?

Essay
  American English
3 paragraphs
259 words
6.0
Overall Band Score
Coherence and Cohesion: 5.0
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • Include an introduction and conclusion
  • Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • Vary your linking phrases using synonyms
Lexical Resource: 5.5
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.5
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 6.0
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • Support ideas with relevant, specific examples
Labels Descriptions
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    Currently is not available
  • Meet the criteria
  • Doesn't meet the criteria
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