Did you know a negative feedback can lose 22% of a company's customers? Just four such responses can attract 70% of potential customers – something any business struggles to get rid of. Thereby, it can be seen that in the growing internet age, giving feedback on a product or service is a positive development for businesses today. In my opinion there are two reasons to support this view.
First, it is necessary to understand what costomer feedback is: Customer feedback refers to the comments or feedback provided by customers about whether they are satisfied or dissatisfaction with a particular product or service. The main goal of collecting customer feedback is to measure their satisfaction. Aspects of customer feedback on product improvement is one reason why it's important to provide service or product reviews. You may have the best expertise in the industry in which it works, but expertise will never be more valuable to business performance than customer insights. If customers are taking the time to interact with you, happy or unhappy, they expect you to take action. The importance of customer feedback is that it provides valuable insights into what is working well about your product or service and what should be done to make the experience better. The shared opinions by customers help you ensure that the final product will truly meet their expectations, solve their problems, and fulfill their needs. It is very important to know what works for the customer, the aspect they love the most and why. Showing that you really listen to your customers sells better than anything. After all, the product is made for them, so it should be close to what they want.
Second, Deliver better customer experience. Digital marketing is largely based on customer experiences. For businesses, to sustain the success they have to learn how to become much more customer-centric in their approach. One of the best ways to ensure your business meets customer expectations is through harnessing the power of feedback. By creating a systematic approach to collecting feedback, you can listen and learn from your customers. Giving your customers a platform helps you understand how they think about you. You can continually ensure to offer the best customer experience possible, while also building it into future product development. As customer service standards have become one of the main differentiators, even the smallest advantage can make a huge difference. And, for the same reason, using customer feedback to improve your service levels can deliver an excellent customer experience that keeps you ahead of the competition.
Through the above two reasons, I conclude that providing feedback on products or services is a positive development for both businesses and users.
Did you know a
negative
feedback
can lose 22% of a
company
's
customers
?
Just
four such responses can attract 70% of potential
customers
–
something any
business
struggles to
get
rid of. Thereby, it can be
seen
that in the growing internet age, giving
feedback
on a
product
or
service
is a
positive
development for
businesses
today
. In my opinion there are two
reasons
to support this view.
First
, it is necessary to understand what
costomer
feedback
is:
Customer
feedback
refers to the comments or
feedback
provided by
customers
about whether they
are satisfied
or dissatisfaction with a particular
product
or
service
. The main goal of collecting
customer
feedback
is to measure their satisfaction. Aspects of
customer
feedback
on
product
improvement is one
reason
why it's
important
to provide
service
or
product
reviews. You may have the best expertise in the industry in which it works,
but
expertise will never be more valuable to
business
performance than
customer
insights. If
customers
are taking the time to interact with you, happy or unhappy, they
expect
you to take action. The importance of
customer
feedback
is that it provides valuable insights into what is working well about your
product
or
service
and what should
be done
to
make
the
experience
better. The shared opinions by
customers
help
you ensure that the final
product
will
truly
meet
their expectations, solve their problems, and fulfill their needs. It is
very
important
to know what works for the
customer
, the aspect they
love
the most and why. Showing that you
really
listen to your
customers
sells better than anything.
After all
, the
product
is made
for them,
so
it should be close to what they want.
Second, Deliver better
customer
experience
. Digital marketing is
largely
based on
customer
experiences
. For
businesses
, to sustain the success they
have to
learn how to become much more customer-centric in their approach. One of the best ways to ensure your
business
meets
customer
expectations is through harnessing the power of
feedback
. By creating a systematic approach to collecting
feedback
, you can listen and learn from your
customers
. Giving your
customers
a platform
helps
you understand how they
think
about you. You can
continually
ensure to offer the best
customer
experience
possible, while
also
building it into future
product
development. As
customer
service
standards have become one of the main differentiators, even the smallest advantage can
make
a huge difference. And, for the same
reason
, using
customer
feedback
to
improve
your
service
levels can deliver an excellent
customer
experience
that
keeps
you ahead of the competition.
Through the above two
reasons
, I conclude that providing
feedback
on
products
or
services
is a
positive
development for both
businesses
and users.