The provided pie charts compare the percentage of visitors response about the customer services of Parkway Hotel in two separate years (2005 and 2010).
Overall, it is evident that there was a significant improvement in customer services in 2010 compared to 2005 and the guests had appreciated them by their response.
To begin with, in 2005, only 5% of the visitors surveyed considered customer services excellent and 14% rated them good. While, visitors response changed dramatically in 2010 where a considerable number of guests (28%) said these services were excellent and 39% found them good. In 2005, 45% of guests were in favour of satisfactory services in the hotel while the figure fell to just 17% in 2010. The positive response showed the improvement in services in 2010.
Moreover, In 2005, the figures for people who disliked the customer services and labelled them poor and very poor were 21% and 15% respectively. But the figures dropped significantly in 2010 to 12% and 4% respectively. 
The provided pie charts compare the percentage of visitors response about the  
customer
  services
 of Parkway Hotel in two separate years (2005 and 2010). 
Overall
, it is evident that there was a significant improvement in  
customer
  services
 in 2010 compared to 2005 and the guests had appreciated them by their response.
To  
begin
 with, in 2005,  
only
 5% of the visitors surveyed considered  
customer
  services
 excellent and 14% rated them  
good
. While, visitors response  
changed
  dramatically
 in 2010 where a considerable number of guests (28%) said these  
services
 were excellent and 39% found them  
good
. In 2005, 45% of guests were in  
favour
 of satisfactory  
services
 in the hotel while the figure fell to  
just
 17% in 2010. The  
positive
 response  
showed
 the improvement in  
services
 in 2010. 
Moreover
, In 2005, the figures for  
people
 who disliked the  
customer
  services
 and labelled them poor and  
very
 poor were 21% and 15%  
respectively
.  
But
 the figures dropped  
significantly
 in 2010 to 12% and 4%  
respectively
.