The provided pie charts compare the percentage of visitors response about the customer services of Parkway Hotel in two separate years (2005 and 2010).
Overall, it is evident that there was a significant improvement in customer services in 2010 compared to 2005 and the guests had appreciated them by their response.
To begin with, in 2005, only 5% of the visitors surveyed considered customer services excellent and 14% rated them good. While, visitors response changed dramatically in 2010 where a considerable number of guests (28%) said these services were excellent and 39% found them good. In 2005, 45% of guests were in favour of satisfactory services in the hotel while the figure fell to just 17% in 2010. The positive response showed the improvement in services in 2010.
Moreover, In 2005, the figures for people who disliked the customer services and labelled them poor and very poor were 21% and 15% respectively. But the figures dropped significantly in 2010 to 12% and 4% respectively.
The provided pie charts compare the percentage of visitors response about the
customer
services
of Parkway Hotel in two separate years (2005 and 2010).
Overall
, it is evident that there was a significant improvement in
customer
services
in 2010 compared to 2005 and the guests had appreciated them by their response.
To
begin
with, in 2005,
only
5% of the visitors surveyed considered
customer
services
excellent and 14% rated them
good
. While, visitors response
changed
dramatically
in 2010 where a considerable number of guests (28%) said these
services
were excellent and 39% found them
good
. In 2005, 45% of guests were in
favour
of satisfactory
services
in the hotel while the figure fell to
just
17% in 2010. The
positive
response
showed
the improvement in
services
in 2010.
Moreover
, In 2005, the figures for
people
who disliked the
customer
services
and labelled them poor and
very
poor were 21% and 15%
respectively
.
But
the figures dropped
significantly
in 2010 to 12% and 4%
respectively
.