The pie charts compare the customer satisfaction with the service of the Parkway Hotel in the years 2005 and 2010. The data was collected from 100 guests during both years.
Overall, it can clearly be seen that the guests visiting in 2010 were more satisfied with the hotel compared to the ones in 2005.
In 2005, 15% of the customers rated the service as very poor, while almost one-fifth of them thought of it to be just poor. Close to half of the guests believed that the service they received was satisfactory. Furthermore, the ratio of customers giving good rating was 14%, whereas the remaining 5 people rated the customer service as excellent.
Regarding 2010, it witnessed dramatic changes. The number of people dissatisfied with the hotel dropped from 36 to 16. Additionally, the figure for the satisfied customers fell to 17%. Finally, around two out of five visitors rated the service as good, while the customers receiving excellent service rose almost 6 times, reaching 28%.
The pie charts compare the
customer
satisfaction with the
service
of the Parkway Hotel in the years 2005 and 2010. The data
was collected
from 100 guests during both years.
Overall
, it can
clearly
be
seen
that the guests visiting in 2010 were more satisfied with the hotel compared to the ones in 2005.
In 2005, 15% of the
customers
rated the
service
as
very
poor, while almost one-fifth of them
thought
of it to be
just
poor. Close to half of the guests believed that the
service
they received was satisfactory.
Furthermore
, the ratio of
customers
giving
good
rating was 14%, whereas the remaining 5
people
rated the
customer
service
as excellent.
Regarding 2010, it witnessed dramatic
changes
. The number of
people
dissatisfied with the hotel dropped from 36 to 16.
Additionally
, the figure for the satisfied
customers
fell to 17%.
Finally
, around two out of five visitors rated the
service
as
good
, while the
customers
receiving excellent
service
rose almost 6 times, reaching 28%.