The pie charts compare visitor's responses to the same questionnaire about Parkway Hotel's customer service in 2 years. Units are measured in percentage.
Overall, the visitor's responses about the hotel's customer service tend to get better. An upswing trend was seen in the responses such as excellent, satisfactory, good while poor and very poor responses reduced dramatically.
In terms of positive response, the satisfactory response was the most prevalent, accounted for 45% in 2005. Five years later, the proportion of the satisfactory response reduced significantly by 28% to 17%. Nearly two-fifths was the percentage for the good response about customer service from people who visited Parkway hotel in 2010. That figure increased a quarter from 2005. The percentage of excellent responses in the 2 years 2005, 2010 was 5% and 25%, respectively.
Concerning the poor rating of customer service in Parkway Hotel, the proportion decreased slightly by 9% from 21% to 12% in the 5 years between 2005 and 2010. In 2005, the percentage of very poor response was less than a fifth, before reducing rapidly to 4% in 2010. 
The pie charts compare visitor's  
responses
 to the same questionnaire about Parkway Hotel's  
customer
  service
 in 2 years. Units  
are measured
 in percentage. 
Overall
, the visitor's  
responses
 about the hotel's  
customer
  service
 tend to  
get
 better. An upswing trend was  
seen
 in the  
responses
 such as excellent, satisfactory,  
good
 while  
poor
 and  
very
  poor
  responses
  reduced
  dramatically
.
In terms of  
positive
  response
, the satisfactory  
response
 was the most prevalent, accounted for 45% in 2005. Five years later, the proportion of the satisfactory  
response
  reduced
  significantly
 by 28% to 17%.  
Nearly
 two-fifths was the percentage for the  
good
  response
 about  
customer
  service
 from  
people
 who visited Parkway hotel in 2010. That figure increased a quarter from 2005. The percentage of excellent  
responses
 in the 2 years 2005, 2010 was 5% and 25%,  
respectively
.
Concerning the  
poor
 rating of  
customer
  service
 in Parkway Hotel, the proportion decreased  
slightly
 by 9% from 21% to 12% in the 5 years between 2005 and 2010. In 2005, the percentage of  
very
  poor
  response
 was less than a fifth,  
before
 reducing  
rapidly
 to 4% in 2010.