The pie charts compare visitor's responses to the same questionnaire about Parkway Hotel's customer service in 2 years. Units are measured in percentage.
Overall, the visitor's responses about the hotel's customer service tend to get better. An upswing trend was seen in the responses such as excellent, satisfactory, good while poor and very poor responses reduced dramatically.
In terms of positive response, the satisfactory response was the most prevalent, accounted for 45% in 2005. Five years later, the proportion of the satisfactory response reduced significantly by 28% to 17%. Nearly two-fifths was the percentage for the good response about customer service from people who visited Parkway hotel in 2010. That figure increased a quarter from 2005. The percentage of excellent responses in the 2 years 2005, 2010 was 5% and 25%, respectively.
Concerning the poor rating of customer service in Parkway Hotel, the proportion decreased slightly by 9% from 21% to 12% in the 5 years between 2005 and 2010. In 2005, the percentage of very poor response was less than a fifth, before reducing rapidly to 4% in 2010.
The pie charts compare visitor's
responses
to the same questionnaire about Parkway Hotel's
customer
service
in 2 years. Units
are measured
in percentage.
Overall
, the visitor's
responses
about the hotel's
customer
service
tend to
get
better. An upswing trend was
seen
in the
responses
such as excellent, satisfactory,
good
while
poor
and
very
poor
responses
reduced
dramatically
.
In terms of
positive
response
, the satisfactory
response
was the most prevalent, accounted for 45% in 2005. Five years later, the proportion of the satisfactory
response
reduced
significantly
by 28% to 17%.
Nearly
two-fifths was the percentage for the
good
response
about
customer
service
from
people
who visited Parkway hotel in 2010. That figure increased a quarter from 2005. The percentage of excellent
responses
in the 2 years 2005, 2010 was 5% and 25%,
respectively
.
Concerning the
poor
rating of
customer
service
in Parkway Hotel, the proportion decreased
slightly
by 9% from 21% to 12% in the 5 years between 2005 and 2010. In 2005, the percentage of
very
poor
response
was less than a fifth,
before
reducing
rapidly
to 4% in 2010.