The given pie charts illustrate the result of a survey of 100 people about their satisfaction level regarding hotel’s customer service between 2005 and 2010.
In general, it can be seen that the number of customer satisfaction increased significantly over a 5-year period, whereas the proportion of those who felt poor and very poor witnessed a decline from 2005 to 2010.
To begin with, the value of satisfactory ranked first in the amount of review with 45%, which is much higher than the poor and very poor ones, 21% and 15%, respectively. In contrast, the data of good accounted for a quarter and followed by the excellent, just 5%.
After that, in 2010, the figure for good saw ameliorate experience, it had reached 39%, up 25% from 2005. Following a similar trend, the excellent one also rose roughly 30% in 2010. However, other figures decreased considerably. 17% and 12%, respectively, was the proportion of the excellent and the poor, the minimum value belonged to the very poor with only 4%.
The
given
pie charts illustrate the result of a survey of 100
people
about their satisfaction level regarding hotel’s customer service between 2005 and 2010.
In general
, it can be
seen
that the number of customer satisfaction increased
significantly
over a 5-year period, whereas the proportion of those who felt
poor
and
very
poor
witnessed a decline from 2005 to 2010.
To
begin
with, the value of satisfactory ranked
first
in the amount of review with 45%, which is much higher than the
poor
and
very
poor
ones, 21% and 15%,
respectively
.
In contrast
, the data of
good
accounted for a quarter and followed by the excellent,
just
5%.
After that, in 2010, the figure for
good
saw
ameliorate experience, it had reached 39%, up 25% from 2005. Following a similar trend, the excellent one
also
rose roughly 30% in 2010.
However
, other figures decreased
considerably
. 17% and 12%,
respectively
, was the proportion of the excellent and the
poor
, the minimum value belonged to the
very
poor
with
only
4%.