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The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant.

The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. MXqa
The Parkway Hotel invited its customers to do a questionnaire in order to investigate their appreciation of the customer service. The same survey was given twice, once in 2005 and again in 2010, with a sample of 100 people. The questionnaire relative to the year 2005 doesn't show outstanding results. In fact, the percentages regarding the Excellent and Good categories are quite low, respectively 5% and 14%; on the contrary the slices on the piechart which represent the ratings of Poor and Very Poor customer service are bigger, with a 21% for Poor and a 15% for Very Poor. However, the most common answer in 2005 was Satisfactory, with a 45%. This means that the overall performance of the hotel in terms of customer service was neither excellent nor disastrous. The second survey was given in 2010, five years later. By comparing the two charts, it's possible to witness a significant improvement in the hotel's customer service and thus in customers' appreciation. In fact, in the second chart the most common ratings are Excellent, that almost increased six times if compared to 2005, and Good, whose percentage is over two times big. The negative responses reduced in quantities: the Satisfactory category appears much smaller and the slices relative to Poor and Very Poor ratings also show to be narrower. In conlusion, we can say that the questionnaire served well its purpose. The hotel invited its customer to fill the survey in order to have a clearer insight on its performances in terms of customer service. After obtaining disappointing results, the hotel most likely tried to improve and its efforts and thei result are clearly visible from the responses to the questionnaire in 2010.
The Parkway
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Hotel
invited its
You use this word too often, consider replacing it with
customers
to do a
You use this word too often, consider replacing it with
questionnaire
in order to investigate their appreciation of the
You use this word too often, consider replacing it with
customer
You use this word too often, consider replacing it with
service
. The same survey was
This phrase/word (depending on the context) can be potentially replaced with :
given
twice, once in 2005 and again in 2010, with a sample of 100
This phrase/word (depending on the context) can be potentially replaced with :
people
.

Three successive sentences begin with the same word. Consider rewording the sentence or use a thesaurus to find a synonym.
The
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questionnaire
relative to the year 2005 doesn't
This phrase/word (depending on the context) can be potentially replaced with :
show
outstanding results. In fact, the percentages regarding the Excellent and
This phrase/word (depending on the context) can be potentially replaced with :
Good
categories are quite low,
respectively
5% and 14%;
on the contrary
the slices on the
Possible spelling mistake found.
piechart
which represent the ratings of
You use this word too often, consider replacing it with
Poor
and
This phrase/word is too simple and can be replaced with:
Very
You use this word too often, consider replacing it with
Poor
You use this word too often, consider replacing it with
customer
You use this word too often, consider replacing it with
service
are bigger, with a 21% for
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Poor
and a 15% for
This phrase/word is too simple and can be replaced with:
Very
You use this word too often, consider replacing it with
Poor
.
However
, the most common answer in 2005 was Satisfactory, with a 45%. This means that the
overall
performance of the
You use this word too often, consider replacing it with
hotel
in terms of
You use this word too often, consider replacing it with
customer
You use this word too often, consider replacing it with
service
was neither excellent nor disastrous.

The second survey was
This phrase/word (depending on the context) can be potentially replaced with :
given
in 2010, five years later. By comparing the two charts, it's possible to witness a significant improvement in the hotel's
You use this word too often, consider replacing it with
customer
You use this word too often, consider replacing it with
service
and
thus
in customers' appreciation. In fact, in the second chart the most common ratings are Excellent, that almost increased six times if compared to 2005, and
This phrase/word (depending on the context) can be potentially replaced with :
Good
, whose percentage is over two times
This phrase/word is too simple and can be replaced with:
big
. The
This phrase/word is too simple and can be replaced with:
negative
responses
This phrase/word (depending on the context) can be potentially replaced with :
reduced
in quantities: the Satisfactory category appears much smaller and the slices relative to
You use this word too often, consider replacing it with
Poor
and
This phrase/word is too simple and can be replaced with:
Very
You use this word too often, consider replacing it with
Poor
ratings
also
This phrase/word (depending on the context) can be potentially replaced with :
show
to be narrower.

In
Possible spelling mistake found.
conlusion
, we can say that the
You use this word too often, consider replacing it with
questionnaire
served well its purpose. The
You use this word too often, consider replacing it with
hotel
invited its
You use this word too often, consider replacing it with
customer
to fill the survey in order to have a clearer insight on its performances in terms of
You use this word too often, consider replacing it with
customer
You use this word too often, consider replacing it with
service
. After obtaining disappointing results, the
You use this word too often, consider replacing it with
hotel
most likely tried to
This phrase/word (depending on the context) can be potentially replaced with :
improve
and its efforts and
Possible spelling mistake found.
thei
result are
clearly
visible from the responses to the
You use this word too often, consider replacing it with
questionnaire
in 2010.

IELTS academic The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

Academic
  American English
4 paragraphs
283 words
6.0
Overall Band Score
Coherence and Cohesion: 7.0
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 5.0
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.5
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 5.0
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
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  • The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant.