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The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The pie charts compare visitors’ responses to a survey about customer service at the Parkway Hotel in 2005 and in 2010. It is clear that overall customer satisfaction increased considerably from 2005 to 2010. While most hotel guests rated customer service as satisfactory or poor in 2005, a clear majority described the hotel’s service as good or excellent in 2010. Looking at the positive responses first, in 2005 only 5% of the hotel’s visitors rated its customer service as excellent, but this figure rose to 28% in 2010. Furthermore, while only 14% of guests described customer service in the hotel as good in 2005, almost three times as many people gave this rating five years later. With regard to negative feedback, the proportion of guests who considered the hotel’s customer service to be poor fell from 21% in 2005 to only 12% in 2010. Similarly, the proportion of people who thought customer service was very poor dropped from 15% to only 4% over the 5-year period. Finally, a fall in the number of ‘satisfactory’ ratings in 2010 reflects the fact that more people gave positive responses to the survey in that year
The pie charts compare visitors’ responses to a survey about
customer
service
at the Parkway
Hotel
in 2005 and in 2010. It is
clear
that
overall
customer
satisfaction increased
considerably
from 2005 to 2010. While most
hotel
guests rated
customer
service
as satisfactory or poor in 2005, a
clear
majority
described
the
hotel’s
service
as
good
or excellent in 2010. Looking at the
positive
responses
first
, in 2005
only
5% of the
hotel’s
visitors rated its
customer
service
as excellent,
but
this figure rose to 28% in 2010.
Furthermore
, while
only
14% of guests
described
customer
service
in the
hotel
as
good
in 2005, almost three times as
many
people
gave this rating five years later. With regard to
negative
feedback, the proportion of guests who considered the
hotel’s
customer
service
to be poor fell from 21% in 2005 to
only
12% in 2010.
Similarly
, the proportion of
people
who
thought
customer
service
was
very
poor dropped from 15% to
only
4% over the 5-year period.
Finally
, a fall in the number of ‘satisfactory’ ratings in 2010 reflects the fact that more
people
gave
positive
responses to the survey in that year
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IELTS academic The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

Academic
  American English
1 paragraphs
191 words
6.0
Overall Band Score
Coherence and Cohesion: 5.5
  • Structure your answers in logical paragraphs
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    One main idea per paragraph
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    Include an introduction and conclusion
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    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
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    Vary your linking phrases using synonyms
Lexical Resource: 5.5
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.0
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 7.0
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
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