The given pie chart draws comparison in terms of the root cause of complaints about the bank of America, while the given bar chart illustrates how long it utilized to get the complaints curbed by comparing the years from 2000 to 2004.
A glance at the graphs depicts that the public was the dominant factor attributed to the bank's complaints. It is also noteworthy that the year 2001 was the time observed the highest average months to approach the procedure while the opposite was true for the year 2004.
Looking at the pie chart more closely, more than six in ten complaints derived from the public, which is much higher than other sectors. Besides, the figures for that of insurance companies, government agencies and out of state are relatively similar, making up for 8%, 11% and 10% respectively.
Regarding the bar graph given, at the beginning of the research time, the average month used to resolve complaints was roughly 5 months. After reaching a peak at over 6 months in 2001, the data fluctuated and finally hit the bottom at around 4 months in 2004.
The
given
pie chart draws comparison in terms of the root cause of
complaints
about the
bank of America
, while the
given
bar chart illustrates how long it utilized to
get
the
complaints
curbed by comparing the years from 2000 to 2004.
A glance at the graphs depicts that the public was the dominant factor attributed to the bank's
complaints
. It is
also
noteworthy that the year 2001 was the time observed the highest average
months
to approach the procedure while the opposite was true for the year 2004.
Looking at the pie chart more
closely
, more than six in ten
complaints
derived from the public, which is much higher than other sectors.
Besides
, the figures for that of insurance
companies
,
government
agencies and out of state are
relatively
similar, making up for 8%, 11% and 10%
respectively
.
Regarding the bar graph
given
, at the beginning of the research time, the average
month
used
to resolve
complaints
was roughly 5
months
. After reaching a peak at over 6
months
in 2001, the data fluctuated and
finally
hit the bottom at around 4
months
in 2004.