Do you like to be in a hurry?
I don't particularly like to be in a hurry, I like to plan things ahead and when I'm in a hurry I tend to forget to do certain things that are important or to forget certain things that are important for my day. so, I don't like being in a hurry.
Do you like to finish things quickly?
yeah, I do.
Do you usually go out in hurry?
not necessarily, it depends on the time. Am not usually in hurry but if the circumstances make that I'm late I'm going to rush out.
When was the last time you did something in a hurry?
The last time I did something in a hurry say two days ago I was late for a doctor’s appointment and I packed everything up so quickly I forgot my insurance card.
What kind of things would you never do in a hurry?
Ahh…work or get ready depending on where I'm going and how much time is going to that take me to get to that place.
why do people make mistakes more easily when they're in a hurry?
They don't…. people make more mistakes when they are in a hurry because they don't have time to observe and see what is missing or they don't have time to think of other enabling factors, so they do things quickly to get them done.
Section two
You are going to describe a time when you waited in line,
When this happened
What it was about
How long the queue line was and
Explain how you felt about waiting in this line in this long queue or line
The last time I waited in a line for along time was at the bank it was a long queue of about 30 people. I was maybe that 10th person. Service was very slow due to the big number of people that were in the bank. Amm. . I waited in the line for about an hour before I could get some service. At first, the first 30 minutes of waiting was not so bad because I was not very far from the service but umm. . there was a person like to close like the 3rd or the 4th person to to be to get service, who had a lot of questions and who didn't know exactly the type of service they needed so the term service they needed so well me and the rest had to wait in the queue for along time. Uhh. . this happened about two months ago. Ah Yeah
Alright thank you so much.
OK what can we do when we are waiting in line?
There are a number of things that can be done when waiting in a line; there is listening to music, ahh checking out the latest news, checking the emails, answering messages that burn answered depending on how long is been on the line.
How can we manage our time better?
excuse me can you repeat that? How can we manage our time better?
Ahh yeah starting to get prepared at least 30 minutes before so that we have enough time to see what we need to go out or waking up early so that to get things done in the day. More things done in the day.
What do you think of those who cut in line or jump the queue?
Umm. I think that it is disrespectful to the people who wait in the line for a long time for a certain, certain amount of time they have been waiting. Ahhh I think it's very entitled with people to just pass by when there's still people waiting.
How can companies improve their customer service?
Ummm by. . ahh I think companies can improve their customer service by employing more people for the customers or just giving information maybe at the entrance of the building so as for the customers to know where exactly they're going to get a different type of service.
Do you think the development of technology has reduced the time people spend waiting?
Umm yes. I think the development of technology has reduced the time people spend waiting for example like for banking services. Services can be done directly online without the need to physically go to the bank so is numerous government services that have moved online and make it easier for people to access them without having to physically wait in lines.
Do you like to be in a hurry?
I
don't
particularly
like to be in a
hurry
, I like to plan things ahead and when I'm in a
hurry
I tend to forget to do
certain
things that are
important
or to forget
certain
things that are
important
for my day.
so
, I
don't
like being in a hurry.
Do you like to finish things
quickly
?
yeah
, I do.
Do you
usually
go out in hurry?
not
necessarily
, it depends on the
time
. Am not
usually
in
hurry
but
if the circumstances
make
that I'm late I'm going to rush out.
When was the last
time
you did something in a hurry?
The last
time
I did something in a
hurry
say two days ago I was late for a doctor’s appointment and I packed everything up
so
quickly
I forgot my insurance card.
What kind of things would you never do in a hurry?
Ahh
…work or
get
ready depending on where I'm going and how much
time
is going to that take me to
get
to that place.
why
do
people
make
mistakes more
easily
when they're in a hurry?
They
don't…
.
people
make
more mistakes when they are in a
hurry
because
they
don't
have
time
to observe and
see
what is
missing or
they
don't
have
time
to
think
of other enabling factors,
so
they do things
quickly
to
get
them done.
Section two
You are going to
describe
a
time
when you waited in line,
When
this happened
What it was about
How
long
the queue
line
was and
Explain
how you felt about
waiting
in this
line
in this
long
queue or line
The last
time
I waited in a
line
for along
time
was at the bank it was a
long
queue of about 30
people
. I was maybe that 10th person.
Service
was
very
slow due to the
big
number of
people
that were in the bank.
Amm
.
.
I waited in the
line
for about an hour
before
I could
get
some
service
. At
first
, the
first
30 minutes of
waiting
was not
so
bad
because
I was not
very
far from the
service
but
umm
.
.
there
was a person like to close like the 3rd or the 4th person
to to
be to
get
service
,
who
had
a lot of
questions and
who
didn't know exactly the type of
service
they needed
so
the term
service
they needed
so
well
me and the rest had to wait in the queue for along
time
.
Uhh
.
.
this
happened about two months ago. Ah Yeah
Alright thank you
so
much.
OK what can we do when we are
waiting
in line?
There are a number of things that can
be done
when
waiting
in a
line
; there is listening to music,
ahh
checking out the latest news, checking the emails, answering messages that burn answered depending on how
long
is been
on the line.
How can we manage our
time
better?
excuse
me can you repeat that? How can we manage our
time
better?
Ahh
yeah starting to
get
prepared at least 30 minutes
before
so
that we have
enough
time
to
see
what we need to go out or waking up early
so
that to
get
things done in the day. More things done in the day.
What do you
think
of those
who
cut
in
line
or jump the queue?
Umm
. I
think
that it is disrespectful to the
people
who
wait in the
line
for a
long
time
for a
certain
,
certain
amount of
time
they have been
waiting
.
Ahhh
I
think
it's
very
entitled with
people
to
just
pass by when there's
still
people
waiting.
How can
companies
improve
their
customer
service?
Ummm
by.
.
ahh
I
think
companies
can
improve
their
customer
service
by employing more
people
for the
customers
or
just
giving information maybe at the entrance of the building
so
as for the
customers
to know where exactly they're going to
get
a
different
type of service.
Do you
think
the development of technology has
reduced
the
time
people
spend waiting?
Umm
yes. I
think
the development of technology has
reduced
the
time
people
spend
waiting
for example
like for banking
services
.
Services
can
be done
directly
online without the need to
physically
go to the bank
so
is numerous
government
services
that have
moved
online and
make
it easier for
people
to access them without having to
physically
wait in
lines
.