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Your company has been receiving complaints about the reception. Your manager has asked you to discuss the issues.Discuss the complaints Explain why reception is important Suggest solutions

Your company has been receiving complaints about the reception. Your manager has asked you to discuss the issues. Discuss the complaints Explain why reception is important Suggest solutions KwYE9
Dear Mr. Jahedi, I am writing to you reporting my findings regarding received reception complaints. I have read all the complaints and tried to find both the cause and the solution to the problem. All complaints can be categorized in two major groups. The first group consists of the dissatisfaction with the staff while the second group evolves around the reception area. As for the first group, there are lots of customers who found company's receptionist inattentive and in some occasion rude. For example, one customer reported to be called lazy by the receptionist because he was late to a meeting and was demanding the receptionist to hurry up and print his entrance card. The second type of complaints were about the lack of enough chair in the lounge, the loud advertisement, and the broken vending machine. I believe we should address these issues as soon as possible since reception is the first thing that can buy our customers trust or make them run away if not satisfied. It is where for the first time our customers come in contact with us and see for themselves how they are going to be treated in our company. Therefore, it is vital to make a pleasant first impression if we want them to come back to us or continue using our services. I think, the first order of business, should be adding more chair to the reception area and replace the broken vending machine with a new one. We can also mute the TV to eliminate the noise pollution. Finally, we should train employee to be polite and respectful at all time. For example, by rewarding the polite staff and sending the others to moral classes. Yours sincerely, Behnaz Yousefi
Dear Mr.
Possible spelling mistake found.
Jahedi
,

I am writing to you reporting my findings regarding received
You use this word too often, consider replacing it with
reception
You use this word too often, consider replacing it with
complaints
. I have read all the
You use this word too often, consider replacing it with
complaints
and tried to find both the cause and the solution to the problem.

All
You use this word too often, consider replacing it with
complaints
can
be categorized
in two major
You use this word too often, consider replacing it with
groups
. The
You use this word too often, consider replacing it with
first
You use this word too often, consider replacing it with
group
consists of the dissatisfaction with the staff while the second
You use this word too often, consider replacing it with
group
evolves around the
You use this word too often, consider replacing it with
reception
area. As for the
You use this word too often, consider replacing it with
first
You use this word too often, consider replacing it with
group
, there are lots of
You use this word too often, consider replacing it with
customers
who found
This phrase/word (depending on the context) can be potentially replaced with :
company
's receptionist inattentive and in
This phrase/word is too simple and can be replaced with:
some
occasion rude.
For example
, one
You use this word too often, consider replacing it with
customer
reported to
be called
lazy by the receptionist
This phrase/word is too simple and can be replaced with:
because
he was late to a meeting and was demanding the receptionist to hurry up and print his entrance card. The second type of
You use this word too often, consider replacing it with
complaints
were about the lack of
This phrase/word is too simple and can be replaced with:
enough
chair in the lounge, the loud advertisement, and the broken vending machine.

I believe we should address these issues as
This phrase/word is too simple and can be replaced with:
soon
as possible since
You use this word too often, consider replacing it with
reception
is the
You use this word too often, consider replacing it with
first
thing that can
This phrase/word (depending on the context) can be potentially replaced with :
buy
our
You use this word too often, consider replacing it with
customers
trust or
This phrase/word (depending on the context) can be potentially replaced with :
make
them run away if not satisfied. It is where for the
You use this word too often, consider replacing it with
first
time our
You use this word too often, consider replacing it with
customers
This phrase/word (depending on the context) can be potentially replaced with :
come
in contact with us and
This phrase/word (depending on the context) can be potentially replaced with :
see
for themselves how they are going to
be treated
in our
This phrase/word (depending on the context) can be potentially replaced with :
company
.
Therefore
, it is vital to
This phrase/word (depending on the context) can be potentially replaced with :
make
a pleasant
You use this word too often, consider replacing it with
first
impression if we want them to
This phrase/word (depending on the context) can be potentially replaced with :
come
back to us or continue using our services.

I
This phrase/word (depending on the context) can be potentially replaced with :
think
, the
You use this word too often, consider replacing it with
first
order of business, should be adding more chair to the
You use this word too often, consider replacing it with
reception
area and replace the broken vending machine with a new one. We can
also
mute the TV to eliminate the noise pollution.
Finally
, we should train employee to be polite and respectful at all time.
For example
, by rewarding the polite staff and sending the others to moral classes.

Yours
sincerely
,

Possible spelling mistake found.
Behnaz
Possible spelling mistake found.
Yousefi

IELTS letter Your company has been receiving complaints about the reception. Your manager has asked you to discuss the issues. Discuss the complaints Explain why reception is important Suggest solutions

Letter
  American English
7 paragraphs
287 words
6.0
Overall Band Score
Coherence and Cohesion: 6.5
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 5.0
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.5
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 5.0
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
Labels Descriptions
  • ?
    Currently is not available
  • Meet the criteria
  • Doesn't meet the criteria
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