Search
Vocabularying
Listening
Reading
1. Academic
2. General
Writing
1. IELTSWriting Checker
2. IELTS Writing Samples
Speaking
1. Latest Topics
2. Speaking Club

Do you want to improve your writing? Try our new evaluation service and get detailed feedback.

You work as a manager at a large shop in a city. Recently a customer has written a complaint letter to you. Reply to this complaint letter. In your letter, acknowledge receipt of the letter express regret about it mention what actions you are going to take

You work as a manager at a large shop in a city. Recently a customer has written a complaint letter to you. Reply to this complaint letter. In your letter, acknowledge receipt of the letter express regret about it mention what actions you are going to take eAbEW

Dear sir or madam, I am John the manager of the East avenue branch of Shope and save, writing this letter to acknowledge that I have received the complaint letter which you have written last week. I regret for what has happened when you visited our shop last Monday. Regrettably myself and our senior supervisor was not around due to some official matter. From your letter I came to know that our cashier and sales man had an argument on replacement of an item which you bought. Unfortunately there is no warranty for the particular item. I apologise for the unhappy event happened on that day and my staff also felt sorry about the incident. I will make sure that this will never happen again in the future. We assure that, we will make an arrangement for the replacement of the particular item when you visit our shop next time, feel free to come. We will alert our staff and attend to you. Yours sincerely, Mr. John

Dear sir or madam, I am John the manager of the East avenue branch of Possible spelling mistake found.HopeShapeShopShopsShoreScope
Shope
 and save, writing this letter to acknowledge that I have received the complaint letter which you have written last week. I regret for what has happened when you visited our shop last Monday. Regrettably
 myself and our senior supervisor was not around due to This phrase/word is too simple and can be replaced with:a number of
some
 official matter. From your letter I came to know that our cashier and sales This phrase/word (depending on the context) can be potentially replaced with :individualresidentcitizen
man
 had an argument on replacement of an item which you This phrase/word (depending on the context) can be potentially replaced with :purchased
bought
. Unfortunately there is no warranty for the particular item. I Possible spelling mistake. 'apologise' is British English.apologize
apologise
 for the unhappy This phrase/word (depending on the context) can be potentially replaced with :occasionhappening
event
 happened on that day and my staff also
 felt sorry about the incident. I will This phrase/word (depending on the context) can be potentially replaced with :createconstructmanufactureproduce
make
 sure that this will never happen again in the future. We assure that, we will This phrase/word (depending on the context) can be potentially replaced with :createconstructmanufactureproduce
make
 an arrangement for the replacement of the particular item when you visit our shop next
 time, feel free to This phrase/word (depending on the context) can be potentially replaced with :approacharrive
come
. We will alert our staff and attend to you. Yours sincerely
, Mr. Please add a punctuation mark at the end of paragraphJohn.John!John?John:John,John;
John