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You work as a manager at a large shop in a city. Recently a customer has written a complaint letter to you. Reply to this complaint letter. In your letter, acknowledge receipt of the letter express regret about it mention what actions you are going to take

You work as a manager at a large shop in a city. Recently a customer has written a complaint letter to you. Reply to this complaint letter. In your letter, acknowledge receipt of the letter express regret about it mention what actions you are going to take eAbEW
Dear sir or madam, I am John the manager of the East avenue branch of Shope and save, writing this letter to acknowledge that I have received the complaint letter which you have written last week. I regret for what has happened when you visited our shop last Monday. Regrettably myself and our senior supervisor was not around due to some official matter. From your letter I came to know that our cashier and sales man had an argument on replacement of an item which you bought. Unfortunately there is no warranty for the particular item. I apologise for the unhappy event happened on that day and my staff also felt sorry about the incident. I will make sure that this will never happen again in the future. We assure that, we will make an arrangement for the replacement of the particular item when you visit our shop next time, feel free to come. We will alert our staff and attend to you. Yours sincerely, Mr. John
Dear sir or madam, I am John the manager of the East avenue branch of
Possible spelling mistake found.
Shope
and save, writing this letter to acknowledge that I have received the complaint letter which you have written last week. I regret for what has happened when you visited our shop last Monday.
Regrettably
myself and our senior supervisor was not around due to
This phrase/word is too simple and can be replaced with:
some
official matter. From your letter I came to know that our cashier and sales
This phrase/word (depending on the context) can be potentially replaced with :
man
had an argument on replacement of an item which you
This phrase/word (depending on the context) can be potentially replaced with :
bought
. Unfortunately there is no warranty for the particular item. I
Possible spelling mistake. 'apologise' is British English.
apologise
for the unhappy
This phrase/word (depending on the context) can be potentially replaced with :
event
happened on that day and my staff
also
felt sorry about the incident. I will
This phrase/word (depending on the context) can be potentially replaced with :
make
sure that this will never happen again in the future. We assure that, we will
This phrase/word (depending on the context) can be potentially replaced with :
make
an arrangement for the replacement of the particular item when you visit our shop
next
time, feel free to
This phrase/word (depending on the context) can be potentially replaced with :
come
. We will alert our staff and attend to you. Yours
sincerely
, Mr.
Please add a punctuation mark at the end of paragraph
John
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IELTS letter You work as a manager at a large shop in a city. Recently a customer has written a complaint letter to you. Reply to this complaint letter. In your letter, acknowledge receipt of the letter express regret about it mention what actions you are going to take

Letter
  American English
1 paragraphs
166 words
5.5
Overall Band Score
Coherence and Cohesion: 5.5
  • Structure your answers in logical paragraphs
  • ?
    One main idea per paragraph
  • ?
    Include an introduction and conclusion
  • ?
    Support main points with an explanation and then an example
  • Use cohesive linking words accurately and appropriately
  • ?
    Vary your linking phrases using synonyms
Lexical Resource: 6.0
  • Try to vary your vocabulary using accurate synonyms
  • Use less common question specific words that accurately convey meaning
  • Check your work for spelling and word formation mistakes
Grammatical Range: 6.0
  • Use a variety of complex and simple sentences
  • Check your writing for errors
Task Achievement: 5.0
  • Answer all parts of the question
  • ?
    Present relevant ideas
  • Fully explain these ideas
  • ?
    Support ideas with relevant, specific examples
Labels Descriptions
  • ?
    Currently is not available
  • Meet the criteria
  • Doesn't meet the criteria
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  • You work as a manager at a large shop in a city. Recently a customer has written a complaint letter to you. Reply to this complaint letter. In your letter, acknowledge receipt of the letter express regret about it mention what actions you are going to take